Assistant Guest Service Mgr FT

Alex Lee•Waynesboro, GA

About The Position

The Assistant Guest Service Manager supports front porch guest service standards, host training and development, sales and cash accounting, cash-related activities, cash office security, and performance reporting. The role helps ensure efficient service, accurate cash handling, and compliance with company policies. The position also performs other duties assigned by management.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 pounds occasionally and 15 pounds constantly.
Ability to read and understand information and direction.
Knowledge of front porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest service skills.
Must be at least 18 years old.
Ability to stand for extended periods of time.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front porch standards under the No Noticeable Wait policy are met at all times.
Work with the Store Manager and Guest Service Manager to prepare schedules that provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front porch based on guest needs and the daily call-up list.
Handle guest and host requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
Keep the front porch clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Serve as a positive role model for front porch hosts in speech, manner, dress, hygiene, and integrity.
Ensure unused check lanes are blocked when not in use.
Monitor and enforce front porch policies relating to asset protection and shrink control.
Train and direct hosts who are not meeting front porch standards.
Communicate problem areas and performance concerns to the Guest Service Manager.
Provide ongoing on-the-job feedback to front porch hosts to maintain service levels.
Prepare weekly cash reports and supporting documentation.
Maintain sales-related information.
Process invoices and transfers as assigned.
Process beer and wine payments.
Prepare bank deposits according to policy.
Approve and cash payroll checks according to company policy.
Ensure an accurate daily cash count is completed.
Process guest transactions such as money orders, stamps, and lottery tickets.
Process returned checks according to policy.
Maintain the security of the cash office and store funds.
Maintain accountability standards for cashier tills.
Maintain supplies needed for the front porch and cash office.
Monitor and analyze the Operator Activity Report.
Conduct surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
Perform other duties assigned by management.