Assistant Guest Service Mgr FT

Lowes Foods•Hickory, NC

11d

About The Position

The Assistant Guest Service Manager helps develop the skills and expertise needed to become a successful Guest Service Manager. The role supervises and ensures that every guest receives a fast and pleasant checkout experience through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. It also supervises and performs functions related to sales assets and assumes the Department Manager’s duties in their absence. The position maintains front porch service standards, supports scheduling and cashier training, responds to guest and host requests, and keeps the front porch and parking lot orderly. It trains and provides feedback to hosts, communicates performance concerns to the Guest Service Manager, handles sales, cash, and invoice accounting, prepares deposits, and processes guest transactions. The role also safeguards the cash office and store funds, maintains accountability for cashier tills and supplies, and monitors cashier and guest service clerk performance through reports and audits.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
Ability to read and understand information and direction.
Knowledge of front porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest service skills.
Must be at least 18 years old.
Ability to stand for extended periods of time.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front porch standards under the No Noticeable Wait policy are met at all times.
Work with the Store Manager and Guest Service Manager to ensure schedules provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front porch based on guest needs and the daily call-up list.
Promptly and professionally handle guest and host requests, refunds, loans, pickups, voids, and check approvals.
Keep the front porch clean, neat, and uncluttered, and ensure the parking lot is free of debris and excessive carts.
Act as a positive role model for front-end staff and hosts in speech, manner, dress, hygiene, and integrity.
Ensure unused checkout lanes are blocked off when not in use.
Monitor and enforce front porch policies related to Asset Protection and Shrink Control.
Train and direct hosts who are not meeting front porch standards.
Communicate problem areas and hosts not meeting performance standards to the Guest Service Manager.
Provide ongoing on-the-job feedback to front porch hosts to maintain service levels.
Prepare the weekly cash report and accompanying documentation.
Maintain sales-related information.
Process invoices and transfers as assigned.
Process beer and wine payments.
Prepare bank deposits according to policy.
Handle payroll check approvals and cashing according to company policy.
Ensure an accurate daily cash count is completed.
Process guest needs such as money orders, stamps, and lottery tickets.
Process returned checks according to policy.
Ensure the security of the cash office and store funds.
Maintain accountability standards for cashier tills.
Maintain supplies needed for the front porch and cash office.
Monitor and analyze the Operator Activity Report.
Conduct surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
Perform other duties as assigned by management.
Assume the Department Manager’s duties in their absence.