Bench - Assistant Guest Service Mgr FT

Lowes Foods•Myrtle Beach, SC

About The Position

The Assistant Guest Service Manager develops the skills, knowledge, and expertise needed to become a successful Guest Service Manager. The role supervises front-end operations to ensure every guest receives a fast and pleasant checkout experience through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. The position also supervises and performs functions related to sales assets and assumes the Department Manager’s duties in their absence. Responsibilities include maintaining front-porch service standards, supporting scheduling and host training, handling guest and host requests, and overseeing cash, sales, invoice, and cash-office activities. The Assistant Guest Service Manager monitors cashier performance and audits, maintains cash-office security and supplies, and performs other duties assigned by management.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 pounds occasionally and 15 pounds constantly.
Ability to read and understand information and directions.
Knowledge of front-porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest-service skills.
Must be at least 18 years old.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front-porch standards under the No Noticeable Wait policy are met at all times.
Work with the Store Manager and Guest Service Manager to create schedules that provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front porch according to guest needs and the daily call-up list.
Handle guest and host requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
Keep the front porch clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Serve as a positive role model for front-end staff and hosts in speech, manner, dress, hygiene, and integrity.
Ensure unused checkout lanes are blocked off and enforce front-porch Asset Protection and Shrink Control policies.
Train and direct hosts who are not meeting front-porch standards, communicate performance problems to the Guest Service Manager, and provide ongoing on-the-job feedback.
Prepare weekly cash reports and accompanying documentation, maintain sales-related information, process invoices and transfers as assigned, and process beer and wine payments.
Prepare bank deposits, handle payroll check approvals and cashing, ensure accurate daily cash counts, process guest needs such as money orders, stamps, and lottery tickets, and process returned checks according to policy.
Maintain cash-office and store-fund security, cashier-till accountability, and supplies for the front porch and cash office.
Monitor and analyze Operator Activity Reports and perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
Perform other duties assigned by management.