Guest Service Mgr
About The Position
The Guest Service Manager ensures that the guest experience begins and ends with exceptional service. This role manages high-volume business while providing guest-centric service, oversees all front-of-house service and support staff, and works to create loyal customers while acknowledging and thanking repeat guests. The manager is responsible for meeting operational guidelines and ensuring store profitability. The position also oversees dining room service, ensures adherence to Tupelo Honey Southern Kitchen and Bar service standards, and is responsible for catering and to-go execution and delivery, as well as performance management of servers and support staff. As a salaried manager, the employee must provide proof of current Serve Safe Certification. If certification is absent or expired, the employee must purchase and complete the certification program within 30 days of hire and provide proof to Human Resources. Recertification after the original certification expires will be provided by Tupelo Honey Cafe at no cost.
Requirements
- Be at least 21 years of age.
- Have at least 3 years of experience in a front-of-house service environment as service or management personnel.
- Possess a positive, proactive, constructive teamwork attitude.
- Have excellent basic math skills and the ability to operate a POS system.
- Communicate clearly and effectively with managers, employees, guests, and purveyors at all business volume levels.
- Have a working knowledge of English.
- Be able to stand for long periods, up to 10 hours.
- Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
- Be able to move and process information quickly.
- Provide proof of current Serve Safe Certification; if not certified or certification is expired, purchase and complete the certification program within 30 days of hire and provide proof to Human Resources.
Responsibilities
- Oversee dining room service staff.
- Ensure adherence to all Tupelo Honey Southern Kitchen and Bar service standards.
- Manage catering and to-go execution and delivery.
- Manage the performance of servers and support staff.
- Meet operational guidelines and ensure store profitability.
- Provide exceptional, guest-centric service and foster guest loyalty.
Benefits
- Fair Start Wage
- Industry-leading employee and family health care offerings
- Wellness and tuition reimbursements
- Accrual of paid time off
- Paid parental leave
- Life, dental, and disability benefit options
- Advancement opportunities at a fast-growth company
- Serve Safe recertification provided at no cost by Tupelo Honey Cafe
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
