Tom Wood Service Manager Talent Pool

Tom Wood Inc•Carmel, IN

About The Position

Tom Wood Auto Group is actively building a Service Manager Talent Pool for future opportunities across its family of dealerships. This talent pool is for identifying and engaging with top service leadership professionals when positions become available. The role is responsible for leading all aspects of dealership service operations, including customer satisfaction, employee development, technician productivity, workflow management, and financial performance. Successful candidates will demonstrate strong leadership skills, operational expertise, and a commitment to delivering outstanding results while living the company's core values.

Requirements

Previous automotive service management, fixed operations, or dealership leadership experience preferred.
Strong understanding of dealership service operations and performance metrics.
Proven ability to lead, motivate, and develop teams.
Excellent communication, problem-solving, and customer service skills.
Experience managing departmental budgets, productivity, and profitability.
Familiarity with dealership management systems and service technology platforms.
Valid driver's license and acceptable driving record.

Responsibilities

Lead and develop Service Advisors, Technicians, Dispatchers, and support staff.
Foster a culture of accountability, teamwork, and continuous improvement.
Drive customer satisfaction and retention through exceptional service experiences.
Monitor and improve key service department performance metrics.
Manage shop productivity, technician efficiency, and repair order flow.
Ensure compliance with manufacturer standards, warranty requirements, and company policies.
Partner with Parts, Sales, and dealership leadership teams to achieve business objectives.
Recruit, train, coach, and develop high-performing service teams.
Oversee department profitability, labor sales growth, and expense management.
Maintain a safe, organized, and professional service operation.