Wood Department Manager

Floor & Decor • West San Antonio, TX

3d

About The Position

The Wood Department Manager is responsible for achieving sales budgets and providing every customer with an exceptional shopping experience by following company guidelines for sales, customer service, and staff training and development. The manager supports the Chief Executive Merchant in maintaining a friendly, helpful, knowledgeable, and efficient service environment for customers and coworkers, and may work as KCM or Manager on Duty as required.

The role oversees customer service, merchandising, store presentation, safety and security, inventory and pricing analysis, and administrative reporting. It also includes recruiting, hiring, training, scheduling, supervising, and developing associates; addressing performance and policy issues; supporting store-level human resources and loss prevention; and opening or closing the store as needed. Duties may change with business needs. Floor & Decor describes benefits and rewards that include bonus and career advancement opportunities, eligible insurance plans, retirement and stock purchase programs, paid time off, and volunteer time off.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel objects with hands and fingers; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Achieve sales budgets and provide an exceptional customer shopping experience according to company guidelines.
• Teach and follow the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers and ensure associates provide quality customer service.
• Merchandise strategically, follow company merchandising guidelines, and achieve and maintain store presentation standards.
• Follow loss prevention and risk management procedures to protect customers and employees.
• Support, model, and enhance a seamless customer-service focus with the Chief Executive Merchant.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze business reports to support merchandising, in-stock, and pricing performance, including P&L, CPR, BAT, STPOA, and STPRC reports.
• Use computer and point-of-sale systems to maintain inventory accuracy, cycle counts, and profit and loss management, including shipping and receiving inventory.
• Ensure brand and operating standards meet or exceed expectations.
• Interface with corporate headquarters employees.
• Ensure maximum scheduling coverage during peak traffic periods.
• Review associate performance; train, develop, supervise, and assign workloads to associates as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss prevention issues as necessary.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed