Wood Department Manager

Floor & Decor • Hampton, VA

7d

About The Position

The Wood Department Manager is responsible for achieving sales budgets and delivering an exceptional shopping experience in accordance with company guidelines for sales, customer service, and staff training and development. The role supports the Chief Executive Merchant in creating a friendly, helpful, knowledgeable, and efficient environment for customers and coworkers, and may serve as KCM or Manager on Duty as required.

The manager oversees customer service, merchandising, department presentation, safety and security, administrative reporting, inventory and pricing processes, associate scheduling and development, and store operations. The role may require opening and/or closing the store and assisting with store-level human resources or loss prevention issues. Duties and responsibilities may change as business needs change.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel objects and frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Achieve sales budgets and deliver an exceptional shopping experience in line with company guidelines.
• Teach and follow the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers and ensure store associates provide quality customer service.
• Merchandise strategically, follow company merchandising guidelines, and maintain store presentation standards.
• Promote customer and employee safety and security by following loss prevention and risk management procedures.
• Support the Chief Executive Merchant in modeling and enhancing a seamless customer service focus.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze business reports, including P&L, CPR, BAT, STPOA, and STPRC, to support merchandising, in-stock, and pricing decisions.
• Use computer and point-of-sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving inventory.
• Ensure brand and operating standards meet or exceed expectations.
• Interface with corporate headquarters employees.
• Ensure maximum scheduling coverage during peak traffic periods.
• Review associate performance; train, develop, supervise, and assign workloads to associates as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss prevention issues as necessary.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed