Technical Service Manager

Precoat Metals • Greenfield, IN

1d • Onsite

About The Position

Precoat Metals is seeking a Technical Services Manager for its Greenfield, Indiana plant. This role works closely with internal and external customers, vendors, suppliers, and plant personnel to support existing and future business. The manager interfaces with customers daily and ensures claims are resolved appropriately and promptly. This is not an IT position. Travel may be required up to 50%.

Requirements

• Associate degree or equivalent from a two-year college or technical school preferred.
• 3–5 years of coil-coating or related technical experience, or an equivalent combination of education and experience.
• Ability to read, analyze, and interpret procedures and work instructions.
• Excellent verbal and written communication skills.
• Demonstrated PC literacy, especially with Microsoft Office and mainframe programs such as AS400 or similar products.
• Good organizational skills.
• Ability to prioritize tasks and focus on critical items.
• Ability to adapt when priorities shift.
• Ability to multitask.
• Ability to travel up to 50%.

Nice To Haves

• Green Belt certification preferred.
• Associate degree or equivalent from a two-year college or technical school preferred.

Responsibilities

• Work with customers, suppliers, and plant personnel to ensure timely and appropriate resolution of claims.
• Partner with plant management and personnel to eliminate claims, drive process improvement, improve customer satisfaction, and improve product performance in the field.
• Be present on the production line for key runs related to customer matters.
• Work with plant personnel to initiate and document corrective actions.
• Perform field inspections, evaluate alternatives, and develop solutions.
• Coordinate field refinishes with suppliers, contractors, customers, and end users.
• Work with the Technical Services Coordinator on claims administration, including tracking claims in AS400, lab review and analysis, production research, disposition, accounting and accruals, and timely customer response.
• Initiate, drive, and support claims problem-solving.
• Monitor and analyze plant claims metrics and claims-improvement projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree