Technical Service Manager

W. R. Grace & Co.•Columbia, MD

8d•$123,188 - $169,384•Remote

About The Position

Provide technical service for Grace’s hydroprocessing catalyst technologies, including Fixed Bed Resid, Ebullated Bed Resid, and Distillate Hydrotreating. Reporting to the Director, Technical Services, this specialist-level individual contributor serves as the primary technical contact for assigned refinery accounts. The role monitors catalyst performance, supports catalyst loadings and unit startups, and contributes technical analysis to customer proposals. It involves managing multiple customer activities concurrently with a high degree of autonomy in a remote setting and working safely in refinery environments.

Requirements

B.S. in Chemical Engineering or a related technical field.
7+ years of refinery experience with an understanding of hydroprocessing design, operations, kinetics, and data analysis.
Knowledge of refining technology, operations, and economics, with the ability to develop and communicate customer value propositions.
Understanding of how equipment functions in the field and of overall plant operations.
Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs.
Ability to present data, findings, and technical recommendations to all levels of customer management.
Ability to work independently and as part of a team in a remote environment, and to interact effectively with people of varying experience levels, roles, and cultural backgrounds.
Ability to travel up to 40% (typically 20–30%).
Ability to obtain a TWIC (Transportation Worker Identification Credential), if not already held.

Nice To Haves

Knowledge of hydroprocessing-specific equipment.

Responsibilities

Serve as the primary technical contact for assigned refinery accounts and build strong customer relationships.
Conduct customer site visits for technical reviews and data updates; interpret operating data to monitor catalyst performance and recommend operating guidelines.
Support in-plant catalyst loadings, sulfiding, and unit startups on site, executing procedures safely and to Grace and customer standards.
Address customer operating questions and provide process troubleshooting, escalating complex issues to the Technical Service Manager or Director as needed.
Develop technical analysis and inputs for customer proposals and value propositions in partnership with Sales.
Provide unit operating data to R&D and help translate findings into customer recommendations.
Manage multiple customer activities concurrently with a high degree of autonomy in a remote setting.
Work safely in a refinery environment.