Enzyme Technical Service Manager

Kemin • Des Moines, IA

9d

About The Position

The Enzyme Technical Service Manager applies expertise in enzymes and animal nutrition to support customers and business objectives. The role designs and supports trials, addresses customer challenges, identifies business opportunities, and translates technical findings into solutions. It works across Sales, Research and Development, Marketing, and Technical Services to advance product development and support successful product launches. Candidates located in Des Moines, Iowa, or Indianapolis, Indiana, will be highly considered.

Requirements

• PhD in Biochemistry, Animal Science, or a related field, with 0–3 years of related experience working with enzymes; or a Master of Science in Biochemistry, Animal Science, or a related field, with 3–5 years of relevant experience working with enzymes.
• Experience with enzymes.
• Familiarity and experience with monogastric animals, such as poultry and/or swine.
• Proactive, self-motivated, energetic, and business-minded.
• Understand and adhere to the Servant Leadership philosophy.
• Strong understanding of the relevant industry.
• Excellent written, verbal, interpersonal, and people-interaction skills, with willingness and ability to provide exceptional customer service to internal and external customers.
• Fluent in English.
• Strong analytical skills in applied research and commercial testing, with experience in field research studies and product development trials.
• Ability to recognize sales opportunities and determine appropriate actions in conjunction with the Account Manager.
• Ability to work effectively in cross-functional and diverse teams to achieve customer and product objectives, including with R&D, Regulatory Affairs, Operations, Product Managers, and Sales.
• Well organized and effective at planning the use of resources, while remaining flexible and responsive to market needs.
• Computer proficiency in Word, PowerPoint, and Excel.

Nice To Haves

• Experience with additional animal models.
• Multilingual skills.

Responsibilities

• Develop experimental protocols, initiate tests with customers, coordinate testing parameters with Research and Development and Customer Laboratory Services, and report findings to customers in a confidential, standard format.
• Develop and coordinate experimental, regulatory, and/or commercial trial protocols to evaluate animal feed ingredients, ensuring feed formulations are balanced for each study phase and experimental designs provide appropriate statistical power.
• Identify customer opportunities and resolve customer or product technical problems.
• Support customer business development, new product evaluation and testing, and current product line extensions through the Product Innovation Process.
• Maintain documentation for large trials assigned to the role.
• Act as a liaison among Sales, Technical Services, and Customer Laboratory Services to use generated data in support of relevant product sales.
• Work with the assigned sales team to conduct technical sales presentations.
• Participate in the Technical Service Team's work with Research and Development to identify and develop products that fit customer needs and Kemin’s goals.
• Maintain industry knowledge by attending trade shows, conferences, and similar events.
• Present industry information to external groups and share relevant research findings about Kemin products.
• Write technical literature for internal and external audiences in a specific field.
• Provide technical training to the sales team.
• Generate and present new ideas to the business.
• Participate in technical aspects of product launches and support successful launches.
• Assist Marketing in preparing sales-support literature by providing technical input for market communications.
• Exercise some decision-making authority regarding technical support needed to achieve budget and strategic goals.

Benefits

• Competitive salary and uncapped bonus opportunities.
• 401(k) match program.
• Paid vacation and holidays.
• Fitness reimbursement for the whole family.
• Access to an on-site fitness center.
• On-site restaurant offering seasonal fresh food options and free fresh fruit in break areas.
• Career growth and development opportunities.
• In-house learning platforms with thousands of live and online training resources.
• Tuition reimbursement for external post-secondary pursuits.
• Paid time off for service and opportunities to participate in community initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level