Merchandising Service Manager

Lowes•Bluffdale, UT

About The Position

The Merchandising Service Manager leads the Merchandising Service team and manages its schedules and resources to execute projects efficiently and support Lowe’s merchandising strategy. The manager guides, onboards, trains, coaches, and develops Merchandising Service Associates (MSAs), addresses performance and disciplinary matters, manages project-related expenses and weekly payroll, and resolves project or store-level issues. The role leads teams of 11–21 people, including merchandising live goods in garden centers, and collaborates with Field Project Managers on large third-party labor projects when needed. The manager provides customer service according to Lowe’s policies, supports customers with product selection and information, and equips associates who serve customers. The role oversees in-stock execution, price changes and labels, product displays and resets, planogram and bay integrity, staging and handling of reset materials, buyback items, and damaged products. It also helps maintain clean, organized, and safe stores, follows applicable safety procedures, and uses store equipment as needed.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
At least 2 years of customer service or retail experience in a fast-paced retail environment, or 1 year of Lowe’s store experience.
At least 1 year of experience as a team lead or leading others in an informal capacity.

Nice To Haves

Supervisory experience, including coaching, training, and evaluating direct reports.
Merchandising experience, including reading planograms and setting up and tearing down displays.
Experience operating power equipment such as lifts and order pickers.

Responsibilities

Schedule the Merchandising Service team and manage resources to support efficient project execution and the overall Merchandising Service strategy.
Guide MSAs on project priorities, scheduling, expectations, and resource needs.
Onboard, train, coach, and mentor MSAs; assess performance and create development plans based on metrics and individual needs.
Handle disciplinary actions and proactively partner with the HR business partner.
Manage project, travel, display, and fixture expenses, as well as weekly payroll.
Identify and resolve project- and store-level issues using available resources.
Communicate project information, updates, and execution feedback to store teams, field leaders, and corporate teams.
Identify opportunities to improve efficiency, merchandising, and displays for sharing across the district, region, and enterprise as appropriate.
Lead teams of 11–21 people and lead merchandising of live goods in garden centers.
Collaborate with Field Project Managers on large third-party labor projects when needed.
Provide SMART customer service and assist customers with locating, demonstrating, selecting, carrying, and loading merchandise.
Respond knowledgeably and promptly to customer and employee questions, including walking customers through projects when necessary.
Communicate stock, special-order, feature, application, and warranty information to customers and provide resources to associates who directly help customers.
Lead daily price-change execution, audit and update price labels inside and outside the store, and follow state-specific price-change guidelines.
Oversee stocking, facing, and pack-down of merchandise according to planograms.
Verify the accuracy of signage, reorder stickers, pricing, and product information.
Ensure displays, resets, and bay-integrity efforts meet Lowe’s specifications, planograms, merchandising standards, and safety standards.
Work with receiving departments to establish or revise staging processes for reset products and support materials.
Lead buyback-item efforts and ensure items are pulled, prepared, and ready for shipping.
Oversee proper processing of damaged products.
Detect potential shoplifting, theft, and security risks and promptly communicate them to management or Asset Protection.
Ensure housekeeping standards and programs are followed to maintain clean and organized stores and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers and tether lines on power equipment, and using spotters and safety devices.
Operate store equipment as needed for the role and department.
Maintain point-of-sale signage and bin-plus-beam label stock, ensure bin locators are placed, and activate price changes.