Merchandising Service Manager

Lowe's Home Centers•Pineville, LA

13d

About The Position

The Merchandising Service Manager leads the Merchandising Service team and manages scheduling and resources to execute projects in support of Lowe’s merchandising strategy. The manager guides, trains, coaches, mentors, and evaluates Merchandising Service Associates (MSAs), develops tailored development plans, handles disciplinary actions in partnership with HR, and manages project, travel, display, fixture, and weekly payroll expenses. The role leads teams of 11–21 people, including merchandising live goods in garden centers, and collaborates with Field Project Managers on large third-party labor projects as needed. The position also supports customer service, store in-stock and merchandising standards, price-change execution, and clean and safe store operations. It oversees stocking, displays, resets, signage, pricing accuracy, buyback items, damaged products, and product staging, while resolving project or store-level issues and communicating updates with store teams, field leaders, and corporate teams. The manager identifies opportunities to improve merchandising and operational efficiency across the district, region, and enterprise.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Two years of customer service or retail experience in a fast-paced retail environment, or one year of Lowe’s store experience.
One year of experience as a team lead or leading others in an informal capacity.

Nice To Haves

Supervisory experience, including coaching, training, and evaluating direct reports.
Merchandising experience, including reading planograms and setting up and tearing down displays.
Experience operating power equipment such as lifts and order pickers.

Responsibilities

Schedule the Merchandising Service team and manage resources to execute projects efficiently in support of the overall merchandising strategy.
Guide MSAs on project priorities, scheduling, expectations, and resource needs.
Onboard, train, coach, mentor, and support the performance and development of MSAs.
Create tailored development plans by evaluating metrics and individual strengths, weaknesses, and needs.
Handle disciplinary actions and proactively partner with the HR business partner.
Manage project, travel, display, fixture, and weekly payroll expenses.
Identify and resolve project- and store-level issues using available resources.
Communicate project information, updates, and execution feedback with store teams, field leaders, and corporate teams.
Identify opportunities to improve efficiency, merchandising, and displays for sharing across the district, region, and enterprise.
Lead teams of 11–21 people and lead merchandising of live goods in garden centers.
Collaborate with Field Project Managers on large third-party labor projects when needed.
Provide SMART customer service and assist customers with locating, demonstrating, selecting, carrying, and loading merchandise, and with project questions.
Communicate product, stock, special-order, feature, application, and warranty information to customers.
Lead daily price-change execution, audit and update price labels inside and outside the store, and maintain point-of-sale signage and bin and beam labels.
Oversee stocking, fronting, and packdown in assigned areas according to planograms.
Ensure signage, reorder stickers, pricing, product information, displays, resets, and bay integrity meet Lowe’s specifications, planograms, merchandising standards, and safety standards.
Collaborate with receiving departments to establish or revise staging processes for reset products and support materials.
Lead buyback-item preparation for shipping and oversee proper processing of damaged products.
Detect signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection.
Ensure housekeeping standards and programs are followed to maintain clean and organized stores and work areas.
Maintain a safe and secure work environment, conduct daily safety reviews as applicable, identify hazards, keep aisles clear, and secure doors and gates.
Follow job-relevant safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Follow state-specific price-change guidelines under Pricing Policy SF-06.