Merchandising Service Manager

Lowe's Companies, Inc.•Merrillville, IN

About The Position

The Merchandising Service Manager leads the Merchandising Service team and manages its schedules and resources to execute merchandising projects efficiently and in alignment with the overall strategy. The manager guides, onboards, trains, coaches, and mentors associates; develops tailored development plans; addresses performance and disciplinary matters in partnership with HR; manages project-related expenses and weekly payroll; and communicates project updates and improvement opportunities with store, field, and corporate teams. The role may lead teams of 11–21 people, merchandise live goods in garden centers, and collaborate with Field Project Managers on large third-party labor projects. The manager supports customer service, in-stock conditions, accurate pricing and signage, displays and resets, and store cleanliness and safety. Responsibilities include assisting customers, leading daily price-change execution, ensuring merchandise and displays meet planogram and safety standards, coordinating reset staging with receiving departments, managing buyback and damaged products, and operating store equipment as needed. The role also follows applicable state guidelines and Lowe’s pricing policy.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Two years of customer service or retail experience in a fast-paced retail environment, or one year of Lowe’s store experience.
One year of experience as a team lead or leading others in an informal capacity.

Nice To Haves

Supervisory experience, including coaching, training, and evaluating direct reports.
Merchandising experience, including reading planograms and setting up and tearing down displays.
Experience operating power equipment such as lifts and order pickers.

Responsibilities

Schedule the Merchandising Service team and manage resources to execute projects efficiently and fulfill the overall strategy.
Guide associates on project priorities, scheduling, expectations, materials, supplies, and time requirements.
Deliver onboarding and training, provide on-the-job coaching, and mentor Merchandising Service Associates.
Coach associates on performance and create tailored development plans based on metrics and individual strengths, weaknesses, and needs.
Handle disciplinary actions and proactively partner with the HR business partner.
Manage project, travel, display, and fixture expenses, as well as weekly payroll.
Identify and resolve project- and store-level issues using available resources.
Communicate project information, updates, and execution feedback to store teams, field leaders, and corporate teams.
Identify opportunities to improve efficiency, merchandising, and displays for possible sharing across the district, region, and enterprise.
Lead teams of 11–21 people to merchandise live goods in garden centers.
Collaborate with Field Project Managers on large third-party labor projects when needed.
Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Seek out customers, understand their needs, and assist with locating, demonstrating, selecting, carrying, and loading merchandise.
Respond knowledgeably and promptly to customer and employee questions, including guiding people through store areas and projects as needed.
Communicate relevant stock, special-order, feature, application, and warranty information to customers.
Provide tools and resources to associates who directly assist customers.
Lead daily price-change execution, audit and update price labels inside and outside the store, maintain point-of-sale signage and bin-plus-beam label stock, ensure bin locators are placed, and activate price changes.
Oversee stocking, facing, and pack-down of merchandise according to planograms.
Confirm signage, reorder stickers, pricing, and product information are accurate.
Ensure product displays, resets, and bay-integrity work meet Lowe’s specifications, planograms, merchandising standards, and safety standards.
Collaborate with receiving departments to establish or revise staging processes for reset products and support materials.
Lead buyback efforts and ensure items are pulled, prepared, and ready for shipping.
Oversee proper processing of damaged products.
Detect common signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection.
Ensure housekeeping standards and programs are followed to maintain clean and organized stores and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow relevant safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers and tether lines on power equipment, using spotters, and using safety devices.
Operate store equipment as needed for the role and department.
Follow state-specific price-change guidelines under Pricing Policy SF-06.