Merchandising Service Manager

Lowe's Companies, Inc.•Traverse City, MI

About The Position

The Merchandising Service Manager leads the Merchandising Service team, overseeing scheduling, resources, project execution, training, coaching, performance, and team development. The role manages project, travel, display, fixture, and weekly payroll expenses; resolves project and store-level issues; and communicates project updates and feedback to store, field, and corporate teams. The manager also identifies opportunities to improve merchandising and displays and leads teams of 11–21 people, including merchandising live goods in garden centers and collaborating with Field Project managers on large third-party labor projects when needed. The role delivers customer service in accordance with Lowe’s policies, supports customers with merchandise and project needs, and provides customer and employee information. It oversees in-stock conditions, price changes and labels, signage, displays, resets, planogram compliance, staging, buyback items, and damaged-product processing. The manager also promotes clean, safe, and secure stores, follows applicable safety procedures, and uses store equipment as needed.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
At least 2 years of customer service or retail experience in a fast-paced retail environment, or 1 year of Lowe’s store experience.
At least 1 year of experience as a team lead or leading others in an informal capacity.

Nice To Haves

Supervisory experience, including coaching, training, and evaluating direct reports.
Merchandising experience, including reading planograms and setting up and tearing down displays.
Experience operating power equipment such as lifts and order pickers.

Responsibilities

Schedule the Merchandising Service team and manage team resources to execute projects efficiently and fulfill the overall strategy.
Guide Merchandising Service Associates (MSAs) on project priorities, scheduling, expectations, and resource needs.
Onboard, train, coach, and mentor MSAs; create individualized development plans based on metrics and individual strengths, weaknesses, and needs.
Manage MSA performance, handle disciplinary actions, and partner proactively with the HR business partner.
Manage project, travel, display, fixture, and weekly payroll expenses.
Identify and resolve project and store-level issues using available resources.
Communicate project information, updates, and execution feedback to store teams, field leaders, and corporate teams.
Identify opportunities to improve efficiency, merchandising, and displays for sharing across the district, region, and enterprise as appropriate.
Lead teams of 11–21 people in merchandising live goods in garden centers.
Collaborate with Field Project managers on large third-party labor projects when needed.
Provide SMART customer service and help customers locate, demonstrate, select, carry, or load merchandise and understand product and program information.
Support employees who directly serve customers by providing needed tools and resources.
Lead daily price-change execution, audit and update price labels inside and outside the store, and follow state-specific pricing guidelines.
Ensure merchandise is stocked, fronted, and packed down according to planogram; verify signage, reorder stickers, pricing, and product information are accurate.
Ensure displays, resets, and bay integrity work meet Lowe’s specifications, planograms, merchandising standards, and safety standards.
Collaborate with receiving departments to establish or revise staging processes for reset products and support materials.
Lead buyback item efforts and ensure items are pulled, prepared, and ready for shipping; oversee proper processing of damaged products.
Detect common signs of shoplifting, theft, and security risks and promptly report them to management or Asset Protection.
Maintain housekeeping standards and a safe, secure work environment, including daily safety reviews as applicable, hazard awareness, clear aisles, and secured doors and gates.
Follow relevant safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Maintain point-of-sale signage, including bin-plus-beam label stock, ensure bin locators are placed, and activate price changes.