Merchandising Service Manager

Lowe's Home Centers•Riverton, UT

About The Position

The Merchandising Service Manager leads the Merchandising Service team and manages resources to execute projects efficiently in support of the overall Merchandising Service strategy. The role schedules and guides Merchandising Service Associates (MSAs), sets project priorities and expectations, provides onboarding, training, coaching, and development planning, and handles disciplinary actions in partnership with the HR business partner. The manager oversees project, travel, display, fixture, and weekly payroll expenses; resolves project and store-level issues; communicates project updates and feedback; and identifies improvements to merchandising, displays, and efficiency. The manager leads teams of 11–21 people, including teams merchandising live goods in garden centers, and collaborates with Field Project Managers on large third-party labor projects when needed. The position supports customer service, in-stock execution, and clean and safe stores. Responsibilities include helping customers find and select merchandise, answering questions, supporting associates who serve customers, and leading daily price changes and label audits. The manager oversees stocking, planogram execution, signage, product displays, resets, bay integrity, staging processes, buyback items, and damaged-product processing. The role also helps maintain store cleanliness and organization, addresses security risks, promotes a safe work environment, and operates store equipment as needed. Point-of-sale signage and bin-plus-beam labels must be maintained, and state-specific price-change guidelines followed.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Two years of customer service or retail experience in a fast-paced retail environment, or one year of Lowe’s store experience.
One year of experience as a team lead or leading others in an informal capacity.

Nice To Haves

Supervisory experience, including coaching, training, and evaluating the performance of direct reports.
Merchandising experience, including reading planograms and setting up and tearing down displays.
Experience operating power equipment such as lifts and order pickers.

Responsibilities

Schedule the Merchandising Service team and manage resources for efficient project execution.
Guide MSAs on project priorities, scheduling, expectations, and required materials, supplies, and time.
Provide onboarding, training, on-the-job coaching, mentoring, performance coaching, and tailored development plans for MSAs.
Handle disciplinary actions and partner proactively with the HR business partner.
Manage project, travel, display, fixture, and weekly payroll expenses.
Identify and resolve project- and store-level issues using available resources.
Communicate project information, updates, and execution feedback to store teams, field leaders, and corporate teams.
Identify opportunities to improve efficiency, merchandising, and displays for sharing across the district, region, and enterprise as appropriate.
Lead teams of 11–21 people in merchandising live goods in garden centers.
Collaborate with Field Project Managers on large third-party labor projects when needed.
Deliver SMART customer service by seeking to understand customer needs and helping customers locate, demonstrate, select, carry, or load merchandise.
Respond knowledgeably and promptly to customer and employee questions, including walking customers through store areas and projects when needed.
Communicate product stock, special-order, feature, application, and warranty information to customers, and provide customer-facing associates with tools and resources.
Lead daily price-change execution and audit and update price labels inside and outside the store.
Oversee stocking, facing, and pack-down of merchandise according to planograms.
Confirm signage, reorder stickers, pricing, and product information are accurate.
Ensure displays, resets, and bay-integrity work meet Lowe’s specifications, planograms, merchandising standards, and safety standards.
Collaborate with receiving departments to establish or revise staging processes for reset products and support materials.
Lead the handling of buyback items and ensure they are pulled, prepared, and ready for shipping.
Oversee proper processing of damaged products.
Detect signs of shoplifting, theft, and other security risks and promptly notify management or Asset Protection.
Ensure housekeeping standards and programs are followed to maintain clean, organized stores and work areas.
Maintain a safe and secure work environment, including daily safety reviews as applicable, hazard awareness, clear aisles, and secured doors and gates.
Follow applicable safety requirements, including those for top stock, safety cables, aisle blockers, power-equipment tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Maintain point-of-sale signage and bin-plus-beam label stock, ensure bin locators are placed, and activate price changes.
Follow state-specific price-change guidelines (Pricing Policy SF-06).