Merchandising Service Manager

Lowe's Companies, Inc.•Dublin, OH

About The Position

The Merchandising Service Manager leads the Merchandising Service team and manages staffing, resources, training, performance, and expenses to support efficient project execution and Lowe’s merchandising strategy. The role guides and develops Merchandising Service Associates (MSAs), addresses performance and disciplinary matters, resolves project and store-level issues, and communicates project updates with store, field, and corporate teams. The manager leads teams of 11–21 people, oversees live-goods merchandising in garden centers, and collaborates with Field Project Managers on large third-party labor projects as needed. The role also supports customer service, in-stock conditions, price changes, merchandising standards, and store safety. Responsibilities include ensuring products and displays meet planogram and safety specifications, coordinating reset staging with receiving departments, managing buyback and damaged products, maintaining signage and price labels, and helping maintain clean, organized, and secure work areas. The manager may operate store equipment as needed and follows applicable pricing and safety policies.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Two years of customer service or retail experience in a fast-paced retail environment, or one year of Lowe’s store experience.
One year of experience as a team lead or leading others in an informal capacity.

Nice To Haves

Supervisory experience, including coaching, training, and evaluating the performance of direct reports.
Merchandising experience, including reading planograms and setting up and tearing down displays.
Experience operating power equipment such as lifts, order pickers, and similar equipment.

Responsibilities

Schedule the Merchandising Service team and manage resources to support efficient project execution and the overall Merchandising Service strategy.
Guide MSAs on project priorities, scheduling, expectations, materials, supplies, and time requirements.
Onboard, train, coach, and mentor MSAs; coach performance and create individual development plans based on metrics and individual strengths, weaknesses, and needs.
Handle disciplinary actions and proactively partner with the HR business partner.
Manage project, travel, display, fixture, and weekly payroll expenses.
Identify and resolve project- and store-level issues using available resources.
Communicate project information, updates, and feedback on execution to store teams, field leaders, and corporate teams.
Identify opportunities to improve efficiency, merchandising, and displays and share them across the district, region, and enterprise as appropriate.
Lead teams of 11–21 people in merchandising live goods in garden centers.
Collaborate with Field Project Managers on large third-party labor projects when needed.
Provide SMART customer service by assisting customers with locating, demonstrating, selecting, carrying, and loading merchandise; answering questions; and communicating product, stock, special-order, feature, application, and warranty information.
Support associates who directly help customers by providing needed tools and resources.
Lead daily price-change execution, audit and update price labels inside and outside the store, maintain point-of-sale signage and bin labels, ensure bin locators are placed, and activate price changes in accordance with state-specific guidelines and Pricing Policy SF-06.
Oversee stocking, facing, and pack-down of merchandise in assigned areas according to planograms.
Verify signage, reorder stickers, pricing, product information, displays, resets, and bay integrity meet Lowe’s specifications, planograms, merchandising standards, and safety standards.
Collaborate with receiving departments to establish or revise staging processes for reset products and product support materials.
Lead buyback-item efforts and ensure items are pulled, prepared, and ready for shipping.
Oversee proper processing of damaged products.
Identify common signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection.
Ensure housekeeping standards and programs, including Zone Recovery, are followed to maintain clean and organized stores and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, fax machines, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.