Merchandising Service Manager

Lowe's Home Centers • San Antonio, TX

7d

About The Position

The Merchandising Service Manager leads the Merchandising Service team and manages people, resources, and expenses to support efficient project execution and Lowe’s merchandising strategy. The role schedules and guides Merchandising Service Associates (MSAs), delivers onboarding and training, coaches performance, creates development plans, and handles disciplinary matters in partnership with HR. It leads teams of 11–21 people, including merchandising live goods in garden centers, and collaborates with Field Project Managers on large third-party labor projects when needed.

The manager communicates project information and feedback with store, field, and corporate teams; resolves project and store-level issues; and identifies opportunities to improve efficiency, merchandising, and displays. The position also provides customer service, oversees daily price changes and label accuracy, and ensures assigned merchandise is stocked and displayed according to planograms and Lowe’s standards. Additional duties include coordinating reset staging and buyback items, overseeing damaged-product processing, maintaining clean and safe work areas, and operating store equipment as needed.

Requirements

• High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
• At least 2 years of customer service or retail experience in a fast-paced retail environment, or 1 year of Lowe’s store experience.
• At least 1 year of experience as a team lead or leading others in an informal capacity.

Nice To Haves

• Supervisory experience, including coaching, training, and evaluating the performance of direct reports.
• Merchandising experience, including reading planograms and setting up and tearing down displays.
• Experience operating power equipment such as lifts and order pickers.

Responsibilities

• Schedule the Merchandising Service team and manage resources to support efficient project execution and the overall Merchandising Service strategy.
• Guide MSAs on project priorities, scheduling, expectations, and resource needs, including materials, supplies, and time.
• Deliver onboarding and training, provide on-the-job coaching, mentor MSAs, and coach performance.
• Create tailored development plans for MSAs based on metrics and individual strengths, weaknesses, and needs.
• Handle disciplinary actions and proactively partner with the HR business partner.
• Manage project, travel, display, fixture, and weekly payroll expenses.
• Identify and resolve project- and store-level issues using available resources.
• Summarize and communicate project information, updates, and execution feedback to store teams, field leaders, and corporate teams.
• Identify opportunities to improve efficiency, merchandising, and displays for sharing across the district, region, and enterprise as appropriate.
• Lead teams of 11–21 people in merchandising live goods in garden centers.
• Collaborate with Field Project Managers on large third-party labor projects when needed.
• Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
• Seek out customers to understand their needs and assist with locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Respond knowledgeably and promptly to customer and employee questions, including guiding customers through store areas and projects when necessary.
• Communicate information about stock, special-order merchandise, feature benefits, applications, and warranties related to Lowe’s programs.
• Support associates who directly help customers by providing tools and resources.
• Lead daily price-change execution, audit and update price labels inside and outside the store, and maintain point-of-sale signage and bin-plus-beam label stock.
• Oversee stocking, fronting, and pack-down of merchandise in assigned areas according to planograms.
• Confirm signage, reorder stickers, pricing, and product information are accurate.
• Confirm displays, resets, and bay-integrity work meet Lowe’s specifications, planograms, merchandising standards, and safety standards.
• Collaborate with receiving departments to establish or revise staging processes for reset products and support materials.
• Lead buyback-item efforts and ensure items are pulled, prepared, and ready for shipping.
• Oversee proper processing of damaged products.
• Detect common signs of shoplifting, theft, and other security risks and promptly report them to management and/or Asset Protection.
• Ensure housekeeping standards and programs, such as Zone Recovery, are followed to maintain clean and organized store and work areas.
• Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
• Operate store equipment as needed for the role and department.
• Follow state-specific price-change guidelines under Pricing Policy SF-06.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED