Assistant Manager - Room Service - MGM Grand
About The Position
The Assistant Manager of Room Service at MGM Grand helps deliver elevated in-room dining experiences while leading a team in a fast-paced, around-the-clock operation. The role oversees daily room service operations across all shifts, promotes service excellence, and supports memorable guest interactions. It combines a welcoming, personalized approach to hospitality with administrative and computer-system skills to manage operations, support team performance, and improve operational efficiency. The Assistant Manager supervises and develops employees, supports private functions and other food and beverage events, coordinates with other departments, and helps resolve operational issues. The position also ensures accurate guest checks and delivery records and maintains room service equipment and supplies.
Requirements
- Must be at least 21 years of age.
- High school diploma or GED required.
- Must be able to work varied shifts, including overnight, weekends, and holidays.
- At least 2 years of relevant experience in food and beverage.
- Prior experience working in a fast-paced restaurant environment.
- Growth mindset and passion for learning, development, and career advancement.
- Experience using diverse computer programs and operational systems.
Nice To Haves
- At least 2 years of food and beverage management experience.
Responsibilities
- Manage, direct, and supervise department employees.
- Prepare work schedules to maximize service effectiveness and manage labor costs; coordinate weekly schedules and vacations.
- Initiate employee classification, salary, transfer, and separation actions; monitor performance and discuss performance issues with employees.
- Hire and train new and existing employees on their job duties; counsel employees and document actions taken.
- Assist guests planning private functions with food and beverage selections, and oversee setup and service for cocktail parties, private functions, and special food and beverage functions.
- Coordinate with other Food and Beverage departments to ensure functions are ready on time and run smoothly.
- Assist Telephone Dispatchers, Cashiers, and Checkers when problems arise.
- Ensure guest checks are completed correctly and credited to the proper account, complimentary orders have authorized signatures, and deliveries are logged and accounted for.
- Maintain room service equipment; ensure materials are cleaned, polished, and returned to the Room Service area after use.
- Ensure liquor is returned to the service bar and required paperwork is completed.
Benefits
- Wellness incentive programs supporting physical and mental health.
- Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and other items.
- Free meals in the employee dining room.
- Free parking on and off shift.
- Health and income protection benefits for eligible employees.
- Professional and personal development programs, networking opportunities, and community volunteer opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
