Assistant Manager - Room Service - MGM Grand

MGM Resorts International • Las Vegas, NV

1d • Onsite

About The Position

As an Assistant Manager of Room Service at MGM Grand, you will help deliver elevated in-room dining experiences while leading a high-performing team in a fast-paced, around-the-clock operation. You will oversee daily room service operations across all shifts, promote service excellence, create memorable guest interactions, and ensure each experience is seamless. The role also uses administrative skills, computer systems, and operational software to manage daily operations, support team performance, and improve operational efficiency.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required.
• Must work varied shifts, including overnight shifts, weekends, and holidays.
• At least 2 years of relevant food and beverage experience.
• Prior experience working in a fast-paced restaurant environment.
• Tech-savvy, with experience using diverse computer programs and operational systems.
• Demonstrates a growth mindset and a passion for learning, development, and career advancement.

Nice To Haves

• At least 2 years of experience in F&B management preferred.

Responsibilities

• Manage, direct, and supervise department employees; prepare work schedules to maximize service effectiveness and manage labor costs.
• Initiate changes in employee classification, salary, transfer, and separation; coordinate weekly schedules and vacations; monitor individual performance and discuss performance issues with employees.
• Hire and train new and existing employees on job duties; counsel Room Service employees and document actions taken.
• Assist guests planning private functions with food and beverage selections; oversee setup and service for cocktail parties, private functions, and special Food and Beverage functions.
• Coordinate with other Food and Beverage departments to ensure functions are ready on time and run smoothly.
• Assist Telephone Dispatchers, Cashiers, and Checkers when problems arise.
• Ensure guest checks are completed and credited to the correct account, complimentary orders have authorized signatures, and deliveries are logged and accounted for.
• Maintain Room Service equipment; ensure materials are cleaned, polished, and returned after use, liquor is returned to the service bar, and required paperwork is completed.

Benefits

• Wellness incentive programs to support physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED