Senior Service Manager-Cortland Stonebriar

Cortland•Frisco, TX

About The Position

The Senior Service Manager provides senior-level leadership over maintenance operations at a multimillion-dollar multifamily community. The role oversees the property's physical condition, leads and develops the maintenance team, supports operational goals, and partners closely with the Community Manager to enhance resident satisfaction, support renewals, and maintain asset performance. It calls for strong technical expertise, leadership, and a commitment to safety, operational excellence, and resident service. The position oversees and assigns routine and preventive maintenance, inspects technicians’ work, and provides hands-on support for complex repairs involving building systems and equipment. It maintains accurate service and preventive-maintenance records, monitors property conditions, and ensures unsafe or deteriorating conditions are addressed. The Senior Service Manager also leads staffing, training, performance management, workflow, and emergency response; oversees compliance and safety documentation; and manages service-request processes, maintenance spending, inventory, and vendor coordination. The role may also assist with debris removal and exterior upkeep.

Requirements

5–6+ years of maintenance experience, including carpentry, plumbing, electrical, and HVAC.
High school diploma or equivalent.
Strong leadership skills and the ability to train, mentor, and manage a maintenance team.
Universal EPA, CPO, and HVAC certifications.
Valid Class E driver’s license.
Strong knowledge of applicable laws and regulations, including EPA, OSHA, ADA, and Fair Housing.
Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
Strong customer-service and communication skills.
Ability to work evenings and weekends and participate in on-call rotations as needed.
Physical ability to perform maintenance tasks, including lifting, climbing, and working indoors and outdoors.

Nice To Haves

Multifamily maintenance experience.
Technical training or college coursework.

Responsibilities

Oversee, schedule, and assign routine and preventive maintenance activities.
Inspect Service Technicians’ work and provide hands-on repair support for complex issues involving electrical, plumbing, HVAC, appliances, gas fixtures, flooring, railings, and other building systems.
Monitor the community’s physical condition, identify concerns, and ensure unsafe or deteriorating conditions are corrected promptly.
Maintain accurate preventive-maintenance records, service-request logs, and vacant-unit documentation.
Lead daily workflow, task prioritization, and adherence to company protocols and safety standards.
Hire, onboard, coach, and evaluate maintenance team members, and administer performance plans or disciplinary actions as needed.
Manage the on-call rotation and provide support during emergencies.
Ensure work practices comply with company policies and applicable federal and state regulations, including ADA, Fair Housing, OSHA, Lead-Based Paint, HAZCOM, and EPA requirements.
Maintain safety documentation, including MSDS, HAZCOM records, pool logs, refrigerant logs, and OSHA-required materials.
Oversee tracking and completion of resident service requests, aiming for timely, high-quality resolution.
Ensure the team identifies hazards, reports risks, and maintains a safe community environment.
Support preparation of maps and reference materials identifying utility cutoffs, clean-outs, meters, and critical infrastructure.
Manage maintenance spending in alignment with approved budgets.
Maintain adequate inventory of tools, materials, and replacement parts.
Coordinate specialized repairs or services with vendors and ensure work quality and cost efficiency.
Assist with debris removal and exterior cleanliness as needed.