Senior Stakeholder Relationship Tax Consultant (Relationship Manager)

Internal Revenue Service • Norfolk, VA

3d

About The Position

This position is within Taxpayer Services, Customer Assistance, Relationship and Education (CARE), in Stakeholder Partnerships, Education & Communication (SPEC). The Relationship Manager develops partnerships with state and local community organizations and government entities serving targeted taxpayer populations. The role supports partners in delivering outreach, education, and free tax preparation programs, while communicating program messages and monitoring compliance with quality standards.

The position develops and implements research-driven marketing plans and strategies for agency programs, products, and messages. It reviews taxpayer financial information with partners and identifies tax liability issues and possible filing or payment alternatives. It also plans and delivers, or arranges for partners to deliver, customized seminars, speeches, workshops, and feedback sessions for targeted audiences.

The consultant evaluates marketing efforts through studies, surveys, partner collaboration, and customer feedback; recommends adjustments and communicates findings to management and partners. The role also coordinates resolutions to unusual or controversial marketing issues, works with area and headquarters offices on program development and implementation, and supports product development. Federal experience is not required.

Requirements

• For the GS-11 level, one year of specialized experience equivalent to the GS-09 level developing and promoting materials or services through marketing and communication plans to inform and educate customers, taxpayers, or partners.
• Specialized experience must include establishing and maintaining effective relationships, making oral presentations, and producing written products.
• Alternatively, qualifying education may be a Ph.D. or equivalent doctoral degree in a related field, three full academic years of progressively higher-level graduate education leading to such a degree, or a related LL.M.; a combination of qualifying graduate education and experience may also qualify.
• Meet applicable time-in-grade requirements; for positions above GS-05, one year (52 weeks) at the next lower grade level is required.
• Current civilian employees must meet the time-after-competitive-appointment requirement of at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment.
• Education used to qualify must generally be from an accredited or pre-accredited college or university; foreign education requires proof of U.S. equivalency.
• Obtain and use a Government-issued charge card for business-related travel.
• Complete any applicable probationary period.

Responsibilities

• Develop leveraged partnerships with state and local community organizations and government entities serving targeted taxpayer populations.
• Serve as Relationship Manager for partnerships and coalitions to support effective outreach, education, and free tax preparation programs.
• Communicate key program messages, support partners with program delivery, and monitor compliance with program quality standards.
• Develop, recommend, and implement marketing plans, including targeted messages, information dissemination methods, and communication vehicles.
• Develop research-driven marketing strategies for agency programs, products, and messages.
• Work with leveraged partners to review and analyze taxpayers’ financial information and recommend alternatives for filing and payment of federal taxes.
• Review tax liability issues and data, identify potential tax issues, investigate inquiries, evaluate courses of action, and develop marketing plans and products.
• Plan, prepare, and conduct, or arrange for partners to conduct, customized seminars, speeches, workshops, and feedback sessions for targeted audiences.
• Deliver program objectives through a portfolio of partners using customized marketing strategies to promote voluntary compliance.
• Conduct studies and surveys to evaluate marketing efforts and the quality of tax products and information disseminated.
• Adjust marketing practices based on collected data and customer feedback related to agency compliance activities.
• Collaborate with partners and others to assess the effectiveness of local marketing efforts.
• Provide management and partners with feedback and recommendations on marketing events, program effectiveness, and product or communication needs.
• Coordinate activities to plan and resolve unusual or controversial marketing and promotional issues.
• Coordinate with area and headquarters offices on marketing program development and implementation.
• Support product development.

Benefits

• Comprehensive federal employee benefits package, with benefits eligibility depending on position type.
• Alternative work schedule and staggered work hours may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed