Senior Stakeholder Relationship Tax Consultant (Relationship Manager)

Internal Revenue Service•Phoenix, AZ

1d•Onsite

About The Position

This full working-level position is in Taxpayer Services, within Customer Assistance, Relationship and Education or Stakeholder Partnerships, Education & Communication. The role develops and manages partnerships with state and local organizations, community organizations, and government entities serving targeted taxpayer populations. It supports delivery of outreach, education, and free tax preparation programs, and promotes voluntary compliance through customized marketing and communication strategies. The position plans and implements research-driven marketing strategies and materials for IRS programs, products, and messages. It works with partners to review taxpayer financial information and tax liability issues, identify potential issues, and recommend alternatives for filing and paying federal taxes. The role also assesses marketing effectiveness, coordinates program activities and product development, and collaborates with IRS functions and offices to publicize programs and improve organizational effectiveness. Depending on grade level, the work includes conducting or arranging seminars, speeches, workshops, and feedback sessions; creating and disseminating promotional materials and media; leading or participating in teams and task forces; and using historical, statistical, demographic, survey, and customer-feedback data to evaluate and improve programs, products, and services. The announcement includes full working-level positions at GS-11 and GS-12 and states there is no career-ladder promotion potential.

Requirements

For GS-11, one year of specialized experience equivalent to GS-09 involving development and promotion of materials or services through marketing and communication plans, relationship-building, oral presentations, and written products; alternatively, a related Ph.D. or equivalent doctoral degree, three full academic years of progressively higher-level graduate education toward such a degree, a related LL.M., or a qualifying combination of education and experience.
For GS-12, one year of specialized experience equivalent to GS-11 developing and promoting materials through marketing and communication plans; applying marketing principles and techniques to plan, coordinate, and execute marketing plans and programs; using promotional methods and media; developing leveraged partnerships; and communicating through presentations and written products.
Applicants must meet applicable time-in-grade requirements; one year (52 weeks) at the next lower grade is required for grades above GS-05.
Current civilian employees must meet the time-after-competitive-appointment requirement of at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment, by the announcement closing or applicable cut-off date.
A government-issued charge card must be obtained and used for business-related travel.
Foreign education used to meet requirements must be shown to be equivalent to conventional U.S. education.

Responsibilities

Develop and maintain leveraged partnerships with state and local/community organizations and government entities serving targeted taxpayer populations.
Serve as relationship manager for partnerships and coalitions to support effective outreach, education, and free tax preparation program delivery.
Communicate program messages, support partners with program delivery, and monitor compliance with program quality standards.
Develop, recommend, and implement marketing plans, including key messages, information dissemination methods, and communication channels.
Develop research-driven marketing strategies for agency programs, products, and messages.
Work with partners to review and analyze taxpayers’ financial information and tax liability issues, identify potential issues, and recommend alternatives for filing and paying federal taxes.
Plan, prepare, conduct, or arrange for partners to conduct seminars, speeches, workshops, and feedback sessions for targeted audiences.
Conduct studies and surveys to evaluate marketing efforts and the quality of tax products and information; adjust marketing practices based on data and customer feedback.
Assess local marketing efforts and provide feedback and recommendations to management and partners about events, program effectiveness, and marketing or communication needs.
Coordinate marketing and promotional activities, including with area and headquarters offices, and support product development.
Coordinate with Compliance, Electronic Tax Administration, Communication and Liaison, and other functions to publicize IRS programs and promote organizational effectiveness.
Create and disseminate news releases, newsletters, flyers, bulletins, media events, web pages, product lines, and other marketing promotions.
Maintain expertise with multimedia communication tools to help partners disseminate corporate messages and promote voluntary compliance.
Identify stakeholder or systemic issues requiring teams or task forces; participate in, facilitate, or lead teams developing internal plans and strategies.
Analyze historical, statistical, and demographic data to help measure the effectiveness of IRS programs, products, and services.
Convene or conduct focus groups and approved surveys to develop new strategies or revise existing ones.
Review survey data and work with partners to use relevant data in developing marketing and implementation strategies and improving products and services.