Senior Stakeholder Relationship Tax Consultant (Relationship Manager)

Internal Revenue Service • San Jose, CA

5d

About The Position

The Senior Stakeholder Relationship Tax Consultant serves as a Relationship Manager for partnerships and coalitions that support outreach, education, and free tax preparation programs. The role develops leveraged partnerships with state and local/community organizations and government entities serving targeted taxpayer populations, using consultative sales skills and customized marketing strategies to promote voluntary compliance.

The consultant communicates program messages, supports partner program delivery, monitors compliance with program quality standards, and develops and recommends research-driven marketing plans and strategies for agency programs, products, and messages. In collaboration with partners, the consultant reviews taxpayers’ financial information and tax liability issues, identifies potential tax issues, and recommends alternatives for filing and paying federal taxes.

The position also plans and delivers, or arranges for partners to deliver, seminars, speeches, workshops, and feedback sessions for targeted audiences. It evaluates marketing efforts through studies and surveys, measures the quality of tax products and information, and adjusts marketing practices based on collected data and customer feedback.

Requirements

• For the GS-11 level, one year of specialized experience equivalent to the GS-09 level, including developing and promoting materials and services through marketing and communication plans to inform and educate customers, taxpayers, or partners.
• Specialized experience must include establishing and maintaining effective relationships, making oral presentations, and producing written products.
• Alternatively, qualifying education may include a Ph.D. or equivalent doctoral degree in a related field; three full academic years of progressively higher-level graduate education leading to such a degree; a related LL.M.; or a qualifying combination of graduate education and experience.
• Current civilian employees must meet the time-after-competitive-appointment requirement of at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment.
• Applicants for positions above GS-05 must meet applicable time-in-grade requirements; one year (52 weeks) at the next lower grade level is required.
• Foreign education used to meet requirements must be shown to be equivalent to conventional U.S. education credentials.

Responsibilities

• Develop leveraged partnerships with state and local/community organizations and government entities serving targeted taxpayer populations.
• Serve as Relationship Manager for partnerships and coalitions to support effective delivery of outreach, education, and free tax preparation programs.
• Communicate key program messages, support partners with program delivery, and monitor compliance with program quality standards.
• Develop, recommend, and implement marketing plans, including key messages, information dissemination methods, and communication vehicles.
• Develop and recommend research-driven marketing strategies for agency programs, products, and messages.
• Work with leveraged partners to review taxpayers’ financial information and recommend alternatives for filing and paying federal taxes.
• Independently review tax liability issues and data; identify and address potential tax issues; evaluate alternative courses of action; and develop marketing plans and products.
• Plan, prepare, and conduct, or arrange for partners to conduct, seminars, speeches, workshops, and feedback sessions for targeted audiences.
• Deliver program objectives through a portfolio of partners using customized marketing strategies to promote voluntary compliance.
• Conduct studies and surveys to evaluate marketing efforts and measure the quality of tax products and information disseminated.
• Adjust marketing practices and techniques based on data and customer feedback related to agency compliance activities.

Benefits

• Comprehensive federal employee benefits package, with benefits for employees and their families; specific eligibility depends on position type.
• Alternative work schedule and staggered work hours may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree