Stakeholder & Community Engagement Manager

AECOM•Austin, TX

3d•$90,000 - $150,000•Hybrid

About The Position

AECOM’s West Region Strategic Communications Team is hiring a Stakeholder & Community Engagement Manager in Austin, Texas. The manager serves as the primary point of accountability for planning and delivering engagement and communications activities in accordance with project requirements, approved schedules, budgets, quality standards, and client expectations. The role provides hands-on leadership of the Stakeholder Engagement workstream for a multi-million-dollar cross-border transportation planning project. Responsibilities include overseeing staff assignments, deliverable development, production schedules, document management, quality assurance, stakeholder coordination, and communication with clients and other consultants. The manager independently oversees day-to-day activities, anticipates and addresses project risks, resolves operational issues, and escalates matters requiring additional leadership or client direction. AECOM describes itself as a global infrastructure consulting firm with more than 50,000 employees. The position is hybrid and based at AECOM’s Austin office. Compensation is listed as USD 90,000–150,000 yearly. Newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office.

Requirements

Bachelor’s degree or equivalent combination of experience and education, with at least 8 years of relevant experience.
8 years of work experience in stakeholder engagement, community engagement, or communications.
Significant experience in public involvement, stakeholder engagement, or communications for transportation, infrastructure, or public-sector projects.
Demonstrated experience leading teams and managing multiple deliverables, schedules, resources, and client relationships.
Strong writing, editing, organizational, problem-solving, and interpersonal communication skills.
Ability to independently manage complex assignments, establish priorities, resolve issues, and meet deadlines.
Proficiency with Microsoft Office, SharePoint, and project tracking and document management tools.

Nice To Haves

Bachelor’s degree in Communications, Public Relations, Public Administration, Planning, or a related field.
Experience with TxDOT or other state transportation agencies.
Familiarity with NEPA public involvement, Title VI, ADA, language access, and Section 508 requirements.
Experience as a Communications Project or Program Manager responsible for scope, schedule, budget, quality, and deliverable execution.

Responsibilities

Independently manage and oversee stakeholder engagement activities, deliverables, and priorities.
Establish work plans, staff assignments, production schedules, internal deadlines, and accountability.
Serve as the primary day-to-day client contact for stakeholder engagement activities and deliverables.
Monitor progress, anticipate challenges, resolve issues, and communicate risks or decisions requiring project leadership involvement.
Monitor workstream schedules, deliverable commitments, staff utilization, and budget performance; evaluate impacts of late content, expedited requests, scope changes, and additional client direction.
Maintain records of workstream status, outstanding actions, risks, and decisions.
Direct development, review, coordination, and submission of public involvement and communications materials.
Assign deliverable responsibilities and establish internal review and approval processes.
Review materials for accuracy, completeness, plain language, consistency, formatting, accessibility, and alignment with project requirements.
Ensure client and internal comments are incorporated or documented before resubmission and maintain accountability for timely, professional, quality-controlled deliverables.
Oversee document management, file control, version tracking, and use of the centralized production tracker.
Establish and monitor deliverable schedules, content dependencies, review milestones, and submission deadlines.
Manage the comment log so review comments are assigned, addressed, documented, and verified.
Incorporate translation, language access, Section 508 accessibility, and internal quality-control requirements into production workflows.
Provide day-to-day direction, coaching, and oversight to assigned staff; align responsibilities with staff experience and strengths.
Monitor workloads, performance, deadlines, and resource needs, and recommend staffing or budget adjustments when necessary.
Foster a collaborative, accountable, and solutions-oriented team environment.
Coordinate with the client and project consultants to obtain technical information and content for public-facing materials.
Establish content requirements and submission deadlines, monitor outstanding dependencies, and communicate schedule impacts.
Direct technical questions and clarifications to appropriate subject matter experts; maintain accountability for technical content validation and public suitability of materials.
Facilitate regular coordination and escalate unresolved issues, late inputs, and project risks as appropriate.
Oversee development and implementation of stakeholder engagement and public involvement strategies.
Guide stakeholder identification, outreach planning, public meetings, community engagement, messaging, and communications materials.
Ensure engagement activities are inclusive, accessible, and consistent with applicable Title VI, ADA, language access, and public involvement requirements.
Monitor engagement activities and feedback to identify community concerns and opportunities to improve outreach.