Stakeholder & Community Engagement Manager

AECOM•Austin, TX

About The Position

AECOM's West Region Strategic Communications Team is seeking a Stakeholder & Community Engagement Manager in Austin, Texas. The manager is accountable for planning and delivering engagement and communications activities in line with project requirements, approved schedules and budgets, quality standards, and client expectations. The role provides hands-on leadership of the Stakeholder Engagement workstream for a multimillion-dollar cross-border transportation planning project. It oversees staff assignments, deliverable development, production schedules, document management, quality assurance, stakeholder coordination, and communications with clients and consultants. The manager independently oversees daily activities, anticipates and addresses project risks, resolves operational issues, and escalates matters requiring leadership or client direction. The position also leads the development and implementation of stakeholder engagement and public involvement strategies. Engagement activities are expected to be inclusive and accessible and to comply with applicable Title VI, ADA, language access, and public involvement requirements. AECOM requires newly hired employees to attend an in-person Day 1 onboarding at an AECOM office. Benefits may vary by employment status and include medical, dental, vision, life, AD&D and disability benefits; paid time off and leaves; voluntary benefits and perks; flexible work options; well-being resources; an employee assistance program; business travel insurance; service recognition awards; a retirement savings plan; and an employee stock purchase plan.

Requirements

BA/BS and at least 8 years of relevant experience, or demonstrated equivalency of experience and/or education.
Strong writing, editing, organizational, problem-solving, and interpersonal communication skills.
Ability to independently manage complex assignments, establish priorities, resolve issues, and meet deadlines.
Proficiency with Microsoft Office, SharePoint, and project tracking and document management tools.

Nice To Haves

Bachelor's degree in Communications, Public Relations, Public Administration, Planning, or a related field.
Eight years of work experience in stakeholder engagement, community engagement, or communications.
Significant experience in public involvement, stakeholder engagement, or communications for transportation, infrastructure, or public-sector projects.
Demonstrated experience leading teams and managing multiple deliverables, schedules, resources, and client relationships.
Experience with TxDOT or other state transportation agencies.
Familiarity with NEPA public involvement, Title VI, ADA, language access, and Section 508 requirements.
Experience as a Communications Project or Program Manager responsible for scope, schedule, budget, quality, and deliverable execution.

Responsibilities

Independently manage and oversee stakeholder engagement activities, deliverables, and priorities.
Establish work plans, staff assignments, production schedules, internal deadlines, and accountability.
Serve as the day-to-day client contact for stakeholder engagement activities and deliverables.
Monitor progress, anticipate challenges, resolve issues, and communicate risks or decisions requiring project leadership involvement.
Monitor schedules, deliverable commitments, staff utilization, and budget performance; evaluate the impacts of late content, expedited requests, scope changes, and additional client direction.
Maintain accurate records of workstream status, outstanding actions, risks, and decisions.
Direct the development, review, coordination, and submission of public involvement and communications materials.
Assign deliverable responsibilities and establish internal review and approval processes.
Review materials for accuracy, completeness, plain language, consistency, formatting, accessibility, and alignment with project requirements.
Ensure client and internal comments are incorporated or documented before resubmission, and maintain timely, professional, quality-controlled deliverables.
Oversee document management, file control, version tracking, and use of the centralized production tracker.
Establish and monitor deliverable schedules, content dependencies, review milestones, and submission deadlines.
Manage the comment log process so review comments are assigned, addressed, documented, and verified.
Incorporate translation, language access, Section 508 accessibility, and internal quality-control requirements into production workflows.
Provide day-to-day direction, coaching, and oversight to assigned staff; align responsibilities with staff experience and strengths.
Monitor workloads, performance, deadlines, and resource needs, and recommend staffing or budget adjustments when necessary.
Foster a collaborative, accountable, and solutions-oriented team environment.
Coordinate with the client and other consultants to obtain technical information and content for public-facing materials.
Establish content requirements and submission deadlines; monitor outstanding dependencies and communicate schedule impacts.
Direct technical questions and clarifications to appropriate subject matter experts, and maintain accountability for technical content validation and public suitability of materials.
Facilitate regular coordination and escalate unresolved issues, late inputs, and project risks as appropriate.
Oversee development and implementation of stakeholder engagement and public involvement strategies.
Guide stakeholder identification, outreach planning, public meetings, community engagement, messaging, and communications materials.
Ensure engagement activities are inclusive, accessible, and consistent with applicable Title VI, ADA, language access, and public involvement requirements.
Monitor engagement activities and feedback to identify community concerns and opportunities to improve outreach.

Benefits

Medical, dental, vision, life, AD&D, and disability benefits (depending on employment status).
Paid time off and leaves of absences (depending on employment status).
Voluntary benefits and perks (depending on employment status).
Flexible work options (depending on employment status).
Well-being resources and an employee assistance program (depending on employment status).
Business travel insurance (depending on employment status).
Service recognition awards (depending on employment status).
Retirement savings plan (depending on employment status).
Employee stock purchase plan (depending on employment status).
Award-winning training and development programs.