Service Manager Jobs

About The Position

Requirements

• Bachelors degree in related field
• 2 to 5 years Project management in the gaming industry
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Superior written and verbal communication skills
• Excellent presentation skills
• Strong interpersonal and listening skills
• Disciplined, highly organized and detail-oriented
• Ability to multi-task and be effective in a fast-paced environment
• Commitment to Teamwork
• Customer-focused and highly driven
• Intermediate knowledge of Microsoft Suite including MS Project, Visio
• Ability to manage issues requiring problem resolution and conflict management
• Ability to obtain gaming licenses in various jurisdictions
• Driver’s license required

Nice To Haves

• PMP certification

Responsibilities

• Maintain tracking of in progress projects and status and convene calls of appropriate business or customer organizations as needed.
• Produce documentation needed to record status, issues, owners, timing and resolution of key issues to keep projects on track.
• Debrief with customers and sales partners to gain feedback on completed projects to track success, issues, concerns or opportunities.
• Develops and implements policies and practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting and client training.
• May directly lead the largest or most-complex client implementations.
• Responsible for high-level relationship management with clients.
• Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution.
• Strategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship.
• Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client’s business.
• Typically involves extensive interaction with sales, systems engineering, product development and other members of cross-functional teams.
• Any other duties assigned