Marine Service Manager

The Boat House • Town of Whitewater, WI

7d • $70,000 - $90,000

About The Position

The Boat House of Whitewater is seeking a team player to manage the effectiveness and profitability of the service and parts departments at the assigned location. The Marine Service Manager supports customer satisfaction and business financial goals by overseeing department processes, inventory, pricing, profitability, employee management, service operations, and customer relations. The role also works with other departments and vendors to support customer needs and the dealership’s operations.

Requirements

• Exceptional customer service capabilities.
• Passion for boating and the marine dealership lifestyle.

Responsibilities

• Communicate and model customer satisfaction standards within the department.
• Design and implement processes and procedures that support customer satisfaction and meet business financial goals.
• Monitor the inventory control system to meet company, warranty, and retail customer needs for parts and accessories.
• Manage customer follow-up procedures intended to grow parts and service business through repeat and referral customers.
• Track department profitability.
• Evaluate parts and service pricing against competitors and recommend pricing changes to the president.
• Establish and maintain relationships with employees in other departments and with vendors.
• Manage subordinate employees, including hiring, training, discipline, and termination when necessary.
• Manage parts and accessories ordering, shipping, and receiving processes, balancing availability, cash flow, and customer satisfaction; establish and enforce appropriate policies.
• Manage service, maintenance, and repair processes to support efficiency.
• Manage the location’s warranty and return parts program with the Warranty Administrator.
• Model and require compliance with safety policies and procedures.
• Provide backup support to departments as needed to meet customer needs.
• Support the Sales Department with timely deliveries, including add-on needs and items arriving with repair needs.
• Refer potential sales leads to the Sales Department.
• Maintain accurate and properly ordered department records in accordance with established guidelines and procedures.
• Communicate professionally and courteously with customers.
• Attend assigned meetings.
• Follow company policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed