Marine Service Advisor

Vern Eide • Sioux Falls, SD

9d

About The Position

Soo Sports at Vern Eide Marine is seeking a Marine Service Advisor to serve as the connection between customers and the service department. The role is focused on helping customers keep their boats running well by listening to their needs, coordinating service work, and providing a positive customer experience. The position is full-time and starts at $50,000, with additional earning potential.

Requirements

• Must be very personable.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.
• Problem-solving skills and a team-focused attitude.
• Interest in marine, boating, or powersports equipment.
• Must be 18 years or older.
• Valid driver's license and a good driving record.
• Dependable, positive attitude with a willingness to help wherever needed.

Nice To Haves

• Previous customer service, service advising, or marine industry experience.

Responsibilities

• Greet customers and assist with service questions and concerns.
• Listen to customers, document service needs, and gather information to help technicians diagnose issues.
• Prepare service estimates, explain recommended repairs, and obtain customer approval.
• Communicate repair updates, timelines, and additional service recommendations to customers.
• Coordinate with technicians to keep repairs moving efficiently.
• Review completed work with customers and ensure a positive service experience.
• Maintain accurate service records, work orders, and customer information.
• Help keep the service department organized and running smoothly.

Benefits

• Air-conditioned facility
• Medical, dental, and vision insurance
• Life insurance
• Flexible Spending Account (FSA)
• 401(k) retirement plan with an employee match
• Employee stock ownership plan (ESOP)
• Paid time off and holidays
• Employee Referral Program
• Employee discounts on boats, off-road vehicles, motorcycles, tractors, and new and used vehicles
• Friendly and supportive work environment
• Employee Assistance Program (EAP)
• Wellness program
• Onsite Gym

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed