Electrical Service Manager - Nashville

Coolray Heating and Cooling Tennessee • Nashville, TN

8d • $70,000 - $85,000

About The Position

Coolray Heating & Cooling in Tennessee is seeking a service-focused Electrical Service Manager to lead and grow its Electrical department in Nashville. The manager will develop a culture of performance excellence, drive department sales through field-technician training and development, and maintain operational standards. The role includes coaching electricians, promoting lead generation, overseeing call backs and warranties, and resolving escalated customer concerns with a focus on customer satisfaction.

Requirements

• High school diploma or equivalent.
• In-depth knowledge of electrical systems.
• Extensive knowledge of local codes and industry standards.
• Excellent leadership skills and a team mentality to enhance team productivity and standards of work.
• Ability to build business in both the private and public sectors.
• Experience with RFIs, cost estimates (plan/spec and design/build), negotiating, material take-offs, and reading blueprints.
• Ability to lay out branch circuiting and read and understand contract documents, drawings, and specifications.
• Understanding of general electrical design and engineering concepts, and general knowledge of electrical material costs.
• Positive energy and enthusiasm to drive sales and company growth.
• Ability to prioritize, set goals, manage multiple tasks, and handle deadlines.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Develop a culture of performance excellence to encourage employment growth.
• Drive Electrical department sales through training and development of field technicians.
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting.
• Coach electricians on increasing average ticket, closing rate, and monthly truck revenue.
• Provide ongoing product and sales training.
• Promote lead generation.
• Monitor and control call backs and warranties.
• Handle escalated customer concerns while demonstrating 100% customer satisfaction.

Benefits

• Competitive compensation of $70,000–$85,000 with bonus eligibility.
• Paid time off (PTO).
• Health, vision, and dental insurance plans.
• 401(k) retirement plan with company match up to 30%.
• Life insurance.
• Short-term and long-term disability coverage.
• Flexible spending account (FSA).
• Employee assistance program (EAP).
• Legal services.
• Identity theft protection.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED