Electrical Service Manager - Nashville

Wrench Group•Nashville, TN

About The Position

Coolray Heating & Cooling is seeking a service-focused leader to manage its Electrical department in Nashville. The role is responsible for building a culture of performance excellence, developing field technicians, driving department sales, and maintaining operational standards. The manager also handles escalated customer concerns and supports business growth across private and public sector work.

Requirements

High school diploma or equivalent.
In-depth knowledge of electrical systems.
Extensive knowledge of local codes and industry standards.
Excellent leadership skills and a team mentality to enhance team productivity and standards of work.
Ability to build business in the private sector and the public sector.
Experience with RFIs, cost estimates (plan/spec and design/build), negotiating, material take-offs, and reading blueprints.
Ability to lay out branch circuiting and read and understand contract documents, drawings, and specifications.
Understanding of general electrical design and engineering concepts and general knowledge of electrical material costs.
Positive energy and enthusiasm to drive sales and company growth.
Ability to prioritize, set goals, manage multiple tasks, and handle deadlines.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Develop a culture of performance excellence to encourage employment growth.
Drive Electrical department sales through training and development of field technicians.
Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting.
Coach electricians on increasing average ticket, closing rate, and monthly truck revenue.
Provide ongoing product and sales training.
Promote lead generation.
Monitor and control callbacks and warranties.
Handle escalated customer concerns while demonstrating 100% customer satisfaction.
Prioritize work, set goals, and manage multiple tasks and deadlines.