Service Manager - Electrical
About The Position
StrongBuilt Plumbing & Air is a residential service company specializing in electrical, plumbing, heating, and air conditioning. The company has been in business since 2015 and describes itself as veteran-owned, with a culture focused on growth, development, and retention. The Electrical Service Manager leads the electrical technician team and oversees department operations, ensuring efficient service and workmanship that meets the company’s standards. The role includes coaching and developing technicians, coordinating daily work, supporting field troubleshooting, maintaining regulatory compliance, resolving escalated customer issues, monitoring department performance and profitability, and building the service workforce. The position is primarily office-based, with frequent field visits and technician ride-alongs. Evening, weekend, or overtime work may be required to support customer and operational needs, and travel may be up to 25%.
Requirements
- High school diploma or equivalent.
- At least 5 years of electrical service experience, including at least 2 years in a leadership or management role.
- Valid driver's license and clean driving record.
- Strong technical knowledge of electrical service, troubleshooting, and repair practices.
- Proven leadership, coaching, and team development skills.
- Strong communication, customer service, and problem-solving abilities.
- Ability to pass a background check and drug screening.
Nice To Haves
- Associate's or bachelor's degree in business, management, or a related field.
- Journeyman or Master Electrician license; licensing preference may vary by state.
- Proficiency with ServiceTitan or similar field/service management software.
Responsibilities
- Lead, coach, and mentor electrical service technicians to achieve performance goals and support career development.
- Conduct regular team meetings, ride-alongs, and performance reviews.
- Oversee technician scheduling, routing, and daily assignments.
- Monitor job progress to support timely completion, efficiency, and quality workmanship.
- Provide technicians with technical support and problem-solving assistance as needed.
- Ensure compliance with NEC, OSHA, and local regulations.
- Resolve escalated customer concerns professionally and in a timely manner.
- Review estimates, invoices, and recommendations for accuracy and professionalism.
- Track performance metrics, including revenue, average ticket, conversion rates, close rates, callbacks, and customer satisfaction.
- Monitor job costing, labor utilization, and department profitability.
- Manage inventory, tools, and equipment in ServiceTitan or company systems to minimize costs and ensure availability.
- Recruit, onboard, and train new team members.
Benefits
- Weekly pay with incentives and bonuses.
- 401(k) retirement plan with company match.
- Holiday pay, vacation pay, and paid time off.
- Company events and parties.
- Medical, dental, vision, life, and long- and short-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
