Electrical Service Manager

Crete United • Montgomery, AL

9d

About The Position

As Service Manager, you’ll oversee daily operations, drive customer satisfaction, and support technicians across electrical service calls. You’ll play a key role in workflow scheduling, team development, and client relationship management—delivering best-in-class service to commercial and industrial customers.

Crosby Electric is a Crete United Company serving Alabama for over 50 years. The position offers year-round work stability, limited travel, and an opportunity to shape a growing service department. Compensation is $123,456 per year, depending on experience, with an annual performance-based bonus; pay is negotiable based on experience. The role includes competitive benefits, a company vehicle, and a phone allowance.

Requirements

• At least 5 years of experience in electrical service, with supervisory or leadership experience.
• Strong knowledge of commercial and industrial systems, troubleshooting, and repair.
• Ability to manage multiple service calls, customer needs, and technician scheduling.
• Excellent communication and problem-solving skills.

Nice To Haves

• Familiarity with field service management software.

Responsibilities

• Manage and dispatch a team of field service technicians for electrical jobs.
• Oversee project timelines, quality control, and customer communication.
• Serve as the liaison between customers, contractors, and internal departments.
• Ensure safety compliance and adherence to company standards.
• Assist in estimating, quoting, and reviewing service contracts.
• Develop and coach the team for long-term success.
• Monitor KPIs and contribute to department growth targets.

Benefits

• Annual performance-based bonus.
• Competitive full benefits.
• Company vehicle.
• Phone allowance and phone reimbursement.
• Company-provided uniforms, gear, and tablet.
• Paid time off and holidays.
• Company-paid certification and training.
• Health insurance, including dental and vision coverage for employees and family.
• 401K Retirement Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed