Fleet Service Manager onsite with Autonomous Vehicle Partner - Orlando 32824

AutoNation • Orlando, FL

7d • Onsite

About The Position

The Fleet Service Manager – Autonomous Vehicles leads and inspires vehicle technicians responsible for maintaining and repairing a growing fleet of autonomous vehicles (“robotaxis”). The role is accountable for exceeding operational objectives, controlling costs, developing a high-performing team, and ensuring repairs meet client service expectations. The manager collaborates with AutoNation teammates and client leadership to maintain a positive, innovative work environment and align operational goals.

The position oversees fleet maintenance operations across several shifts covering a 24/7 schedule. It manages performance reporting, work-order completion, regulatory and safety compliance, continuous improvement, partner relationships, technician readiness, and service-center performance. The role leads up to 10 direct reports and approximately 150 indirect reports across multiple service functions, supporting technician development, succession planning, and business continuity.

Requirements

• At least 5 years of experience in vehicle repair at an automotive service center or as a fleet operator.
• Experience managing 25 or more vehicle technicians with varying skill and training levels.
• Strong organizational and planning skills, including the ability to manage simultaneous initiatives.
• Excellent communication and relationship-building abilities.
• Experience working with partners, vendors, or large accounts.
• Data-driven mindset and ability to interpret KPIs, identify trends, and make operational decisions.
• Proficiency with scheduling platforms, CRM/operations systems, and standard office software.
• Ability to meet the physical demands of service-center operations and adjust the work schedule as needed to support operations across several shifts covering a 24/7 schedule.

Nice To Haves

• Bachelor’s degree in business, Operations Management, or a related field.
• ASE certifications.
• Electric or autonomous vehicle maintenance experience.
• Familiarity with Google Suite office products, including Gmail, chat, and video conferencing.
• Background in partner programs, insurance networks, or vendor management.
• Understanding of logistics, dispatching, or field technician workflows.

Responsibilities

• Establish work priorities and monitor key performance indicators for fleet maintenance operations, using data-driven strategies for continuous improvement.
• Collaborate with client leadership to align operational goals and strategies, serve as a liaison between the client and AutoNation, and recommend improvements to fleet maintenance and administration.
• Ensure work orders are accurately and promptly closed in accordance with SOPs, company and client policies, procedures, and safety standards.
• Maintain reporting systems required by AutoNation and clients.
• Comply with applicable federal, state, and local regulations, and ensure adherence to SOPs, safety protocols, and quality standards.
• Identify operational gaps and implement corrective actions.
• Ensure consistent operations across several shifts covering a 24/7 work schedule.
• Track and analyze service-level agreements, technician efficiency and utilization, and partner-specific performance metrics.
• Represent the assigned service center in weekly and monthly performance updates for leadership and partners.
• Use performance data to improve processes, reduce friction, and enhance service delivery.
• Coordinate with HR, Finance, Training, and Field Operations teams.
• Partner with HR, internal training teams, and training vendors to onboard technicians and maintain readiness for future needs.
• Review customer and partner feedback to identify trends and opportunities for improvement.
• Support initiatives that improve partner satisfaction and retention and enable program expansion.
• Deliver weekly and monthly business reviews demonstrating operational performance and transparency for managed services.
• Evaluate workflows and operational processes to identify bottlenecks and inefficiencies.
• Recommend and implement improvements to scheduling, communication, routing, and technician management.
• Support pilot programs, process rollouts, and technology initiatives that improve service performance and quality.
• Lead and develop up to 10 direct reports and approximately 150 indirect reports across multiple service functions.
• Coach, mentor, and provide performance feedback to direct reports to strengthen leadership capability and team performance.
• Conduct performance reviews, set expectations, and create individualized development plans.
• Maintain a bench of high performers for promotion to support business continuity and succession planning.
• Meet the physical demands of service-center operations and adjust the work schedule as needed to support maintenance operations across shifts.

Benefits

• Full benefits package, including paid time off and 401(k) with company match.
• Longevity bonuses.
• Technician employee referral bonus program; employees can earn up to $3,000 per technician referral.
• Employee discounts on vehicle purchases, parts, and service.
• Advancement opportunities.
• Annual bonus.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed