Fleet Service Manager onsite with Autonomous Vehicle Partner - Orlando 32824

AutoNation • Meadow Woods, FL

7d • Onsite

About The Position

The Fleet Service Manager – Autonomous Vehicles leads and inspires vehicle technicians responsible for maintaining and repairing a growing fleet of autonomous vehicles, or robotaxis. The manager works to exceed operational objectives, control costs, develop a high-performing team, and ensure repairs meet client service expectations while fostering a positive, innovative work environment with AutoNation teammates.

This role oversees fleet maintenance operations across multiple service functions and several shifts covering a 24/7 schedule. It leads up to 10 direct reports and approximately 150 indirect reports, collaborates with client leadership and internal teams, monitors operational performance, and drives continuous improvement in service quality and delivery.

Requirements

• At least 5 years of experience in vehicle repair at an automotive service center or as a fleet operator.
• Experience managing a team of 25 or more vehicle technicians with varying skill and training levels.
• Strong organizational and planning skills, including the ability to manage simultaneous initiatives.
• Excellent communication and relationship-building abilities.
• Experience working with partners, vendors, or large accounts.
• Data-driven mindset and ability to interpret KPIs, identify trends, and make operational decisions.
• Proficiency with scheduling platforms, CRM or operations systems, and standard office software.
• Ability to meet the physical demands of service center operations and adjust work schedule as needed to support maintenance operations across several shifts covering 24/7 operations.

Nice To Haves

• Bachelor’s degree in business, Operations Management, or a related field.
• ASE certifications.
• Electric or autonomous vehicle maintenance experience.
• Familiarity with Google suite office products, including Gmail, chat, and video conferencing.
• Background in partner programs, insurance networks, or vendor management.
• Understanding of logistics, dispatching, or field technician workflows.

Responsibilities

• Establish work priorities and monitor key performance indicators for fleet maintenance operations; implement data-driven strategies for continuous improvement.
• Collaborate with client leadership to align operational goals and strategies, act as a liaison between the client and AutoNation, and recommend improvements to fleet maintenance and administration.
• Ensure work orders are closed accurately and promptly and comply with standard operating procedures, company and client policies, procedures, and safety standards.
• Maintain reporting systems required by AutoNation and clients.
• Ensure compliance with federal, state, and local regulations, as well as standard operating procedures, safety protocols, and quality standards.
• Identify operational gaps and implement corrective actions in support of leadership.
• Ensure operations run consistently across several shifts covering a 24/7 schedule.
• Track and analyze service-level agreements, technician efficiency and utilization, and partner-specific performance metrics.
• Represent the assigned service center in weekly and monthly performance updates for leadership and partners.
• Use data to drive process improvements, reduce friction, and enhance service delivery.
• Work with HR, Finance, Training, and Field Operations teams.
• Partner with HR, internal training teams, and training vendors to onboard technicians and maintain readiness for future needs.
• Review customer and partner feedback to identify trends and improvement opportunities.
• Support initiatives that increase partner satisfaction, retention, and program expansion.
• Deliver weekly and monthly business reviews showing operational performance and transparency for managed services.
• Evaluate workflows and operational processes to identify bottlenecks and inefficiencies.
• Recommend and implement improvements to scheduling, communication, routing, and technician management.
• Support pilot programs, process rollouts, and technology initiatives that improve service performance and quality.
• Lead and develop a team of up to 10 direct reports and approximately 150 indirect reports across multiple service functions.
• Coach, mentor, and provide performance feedback to direct reports to strengthen leadership capability and team performance.
• Conduct performance reviews, set expectations, and create individualized development plans.
• Maintain a bench of high performers for promotions to support business continuity and succession planning.

Benefits

• Paid time off.
• 401(k) with company match.
• Longevity bonuses.
• Employee referral bonus program for technicians; employees can earn up to $3,000 per technician referral.
• Employee discounts on vehicle purchases, parts, and service.
• Advancement opportunities.
• Annual bonus.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Access to offers and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed