Fleet Service Manager onsite with Autonomous Vehicle Partner - Houston 77028

AutoNation•Houston, TX

7d•$100,000•Onsite

About The Position

The Fleet Service Manager – Autonomous Vehicles leads and inspires teams responsible for maintaining and repairing a growing fleet of autonomous vehicles (“robotaxis”). The manager is accountable for meeting operational objectives, controlling costs, developing high-performing teams, and ensuring repairs meet client service expectations. The role collaborates with AutoNation teammates and client leadership in a positive, innovative work environment. The manager oversees service operations across multiple functions and shifts supporting a 24/7 operating schedule. This includes setting priorities, monitoring performance indicators, ensuring accurate and timely work-order closure, maintaining reporting systems, and complying with relevant regulations, policies, procedures, safety protocols, and quality standards. The role analyzes service and partner metrics, represents the service center in performance reviews, and uses data and feedback to improve service delivery and partner satisfaction. The position works cross-functionally with HR, Finance, Training, and Field Operations, supporting technician onboarding and readiness. It leads direct reports and a larger indirect workforce through coaching, performance reviews, development planning, and succession planning. The manager also identifies process improvements and supports pilots, rollouts, and technology initiatives. The position is onsite in Houston, Texas (77028). Competitive salary starts at $100,000, plus an annual bonus.

Requirements

At least 5 years of experience in vehicle repair at an automotive service center or as a fleet operator.
Experience managing a team of 25 or more vehicle technicians with varying skill and training levels.
Strong organizational and planning skills, including the ability to manage simultaneous initiatives.
Excellent communication and relationship-building abilities.
Experience working with partners, vendors, or large accounts.
Data-driven mindset and ability to interpret KPIs, identify trends, and drive operational decisions.
Proficiency with scheduling platforms, CRM or operations systems, and standard office software.
Ability to meet the physical demands of service center operations and augment the work schedule as needed to support maintenance over several shifts covering 24/7 operations.

Nice To Haves

Bachelor’s degree in business, Operations Management, or a related field.
ASE certifications.
Electric or autonomous vehicle maintenance experience.
Familiarity with Google Workspace office products, such as Gmail, chat, and video conferencing.
Background in partner programs, insurance networks, or vendor management.
Understanding of logistics, dispatching, or field technician workflows.

Responsibilities

Establish work priorities and monitor key performance indicators for fleet maintenance operations; implement data-driven continuous-improvement strategies.
Collaborate with client leadership to align goals and strategies, serve as a liaison between the client and AutoNation, and recommend improvements to fleet maintenance and administration.
Ensure work orders are closed accurately and promptly in accordance with SOPs, company and client policies, procedures, and safety standards.
Maintain reporting systems required by AutoNation and clients.
Ensure compliance with federal, state, and local regulations and applicable SOPs, safety protocols, and quality standards.
Identify operational gaps and implement corrective actions.
Ensure consistent operations across several shifts covering a 24/7 work schedule.
Track and analyze service-level agreements, technician efficiency and utilization, and partner-specific performance metrics.
Represent the assigned service center in weekly and monthly performance updates for leadership and partners.
Use data to improve processes, reduce friction, and enhance service delivery.
Work with HR, Finance, Training, and Field Operations teams.
Partner with HR, internal training teams, and training vendors to onboard technicians and maintain readiness for future needs.
Review customer and partner feedback to identify trends and improvement opportunities.
Support initiatives to improve partner satisfaction and retention and expand programs.
Deliver weekly and monthly business reviews that demonstrate operational excellence and transparency.
Evaluate workflows and operational processes to identify bottlenecks and inefficiencies.
Recommend and implement improvements to scheduling, communication, routing, and technician management.
Support pilot programs, process rollouts, and technology initiatives that improve service performance and quality.
Lead and develop a team of up to 10 direct reports and approximately 150 indirect reports across multiple service functions.
Coach, mentor, and provide performance feedback to direct reports.
Conduct performance reviews, set expectations, and create individualized development plans.
Maintain a bench of high performers for promotions to support business continuity and succession planning.

Benefits

Paid time off.
401(k) with company match.
Longevity bonuses.
Technician employee referral bonuses of up to $3,000 per referral.
Employee discounts on vehicle purchases, parts, and service.
Advancement opportunities.
Annual bonus.
Health insurance.
Dental insurance.
Vision insurance.
Maternity benefits.
Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
Access to discounts and deals through YouDecide.