Sales Manager

Service Corporation International•Bayamón, PR

About The Position

The Sales Manager develops a well-trained sales staff that meets or exceeds sales quotas, increases market share and customer base within established budgetary levels, and maintains high ethical standards while following Company policies and procedures. The role leads Sales Counselors through initial and ongoing instruction and serves as their primary reference for sales and customer-service matters, including aftercare, prospecting, product knowledge, presentations, closing, pricing, paperwork, compliance, and service delivery. The Sales Manager develops community-appropriate marketing programs, monitors competitor pricing, and participates in community events. The position also reviews contracts for legal and company compliance, approves customer discounts, prepares financial-control reports, maintains sales materials and facilities, and ensures sales staff follow the Code of Conduct, hold required licenses, and comply with applicable regulations. The role requires sales management experience and the ability to work beyond standard business hours when necessary to serve customers. Compensation is targeted at $45,000, with higher earnings potential based on exceptional performance.

Requirements

High school diploma or equivalent.
3–5 years of sales management experience.
Valid state or provincial driver’s license and a good driving record.
Insurance license as required by state/provincial law and prescribed by the applicable state board.
Working knowledge of a Windows-based PC environment and Microsoft Office applications.
Ability to maintain confidentiality.
Ability to work beyond standard business hours when necessary to serve customers.
Ability to set challenging but achievable employee goals.

Nice To Haves

Bachelor’s degree preferred.
Sales Counselor and sales supervisory experience preferred.
Experience presenting, training, coaching, and motivating salespeople or sales forces is a plus.
Knowledge of Customer Relationship Management systems is a plus.

Responsibilities

Meet and exceed established location sales quotas.
Ensure Sales Counselors use methods in training manuals and follow Company policies and procedures.
Provide initial and ongoing sales instruction so Sales Counselors can meet or exceed customer needs.
Manage Sales Counselors and serve as their primary reference on aftercare, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guidelines, compliance, and customer service.
Develop marketing programs suited to the community’s geography, demographics, ethnicity, or religions.
Analyze and remain aware of competitor pricing.
Plan and participate in community events to develop prospects and increase awareness of the location.
Review pre-need contracts and at-need cemetery contracts for compliance with HMIS and applicable state/provincial or federal laws.
Approve discounts offered to customers.
Prepare reports demonstrating compliance with financial controls.
Maintain marketing materials, training manuals, sales equipment, and other sales supplies.
Ensure sales programs, incentives, awards, and presentations are budgeted, approved, and consistent with Company policies.
Keep sales rooms and offices clean and orderly to provide a professional atmosphere.
Ensure Sales Counselors follow the Code of Conduct and obtain proper licensure.
Ensure sales practices comply with federal, state/provincial, and local regulations.