Sales Manager

Courtyard by Marriott New York Manhattan/Midtown East • New York, NY

12d • $90,000 - $100,000 • Onsite

About The Position

The Sales Manager is responsible for soliciting and becoming familiar with accounts in assigned market segments, prospecting and closing assigned accounts and territories, and positively impacting hotel revenue. The role works at Courtyard New York Manhattan Midtown East and supports the hotel’s sales efforts by managing account relationships, identifying business opportunities, conducting property tours, and using the hotel’s computerized sales management system. The Sales Manager also helps ensure the sales team follows company policies and procedures, meets goals, and operates within its sales expense budget.

Requirements

• High school diploma or equivalent required.
• College coursework in a related field is helpful.
• Experience in a hotel or related field is preferred.
• Must be skilled in Windows and company-approved spreadsheet and word-processing software.
• Must communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Must listen effectively, understand concerns raised by employees and guests, and clarify those concerns.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and evaluate complex information and data from various sources.
• Must be able to maintain confidentiality of information.
• Must be able to meet the stated light-work demands: exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to move objects.

Nice To Haves

• College coursework in a related field.
• Experience in a hotel or a related field.

Responsibilities

• Attend the daily Highgate Hotel Business Review meeting.
• Develop a full working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations.
• Know company sales policies and standard operating procedures, and ensure the sales team adheres to them.
• Meet or exceed set goals and sales solicitation call goals assigned by the Director of Sales.
• Operate the Sales Department within its established sales expense budget.
• Participate in required Manager on Duty coverage and scheduled Saturday office coverage.
• Initiate and follow up on leads; maintain an active sales solicitation program.
• Monitor production of top accounts and evaluate trends in the assigned market.
• Contact existing accounts regularly according to the Account Coverage Program.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections; entertain clients and meet and greet onsite contacts.
• Assist with special promotions for direct sales segments, including parties and sales blitzes.
• Assist in preparing required reports in a timely manner.
• Apply Highgate sales policies and selling techniques to maximize occupancy and Average Daily Rate.
• Conduct professional, thorough hotel site inspections and present the property’s key features and benefits.
• Use the property’s computerized sales management system to generate reports, enter business, block space, and build accounts.
• Develop networking opportunities through participation in community and professional associations, activities, and events.
• Review meeting planner evaluations with the Director of Sales and ensure issues receive follow-up.
• Handle inquiries as part of the Inquiry Day Program.
• Attend required hotel meetings and trainings, maintain regular attendance, and perform other duties requested by management.
• Maintain standards of personal appearance and grooming, wear a nametag, and comply with hotel standards and regulations.
• Maximize productivity, identify problem areas, assist with solutions, and effectively anticipate, prevent, identify, and resolve problems.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED