Senior Aeroderivative Customer Service Manager

GE Vernova

7d•$119,600 - $199,400•Remote

About The Position

The Senior Aeroderivative Customer Service Manager serves as the customer’s primary point of contact for timely, satisfactory resolution of concerns across support services in an assigned region, product, or coverage area. The role maintains knowledge of the assigned region, product lines, and installed configurations, and connects customers with appropriate internal functions. It provides ongoing technical and business support to assigned customers. The position requires specialized functional knowledge and operational judgment. It interprets business challenges, recommends practices to improve products, processes, and services, and uses internal and external information to address complex operational, product management, manufacturing, technology, or engineering issues. The manager may lead functional teams or projects and influence strategy and policy within the area of responsibility. The role is remote. Candidates may be located within one or two states of the primary location in California or Houston, Texas, and must be willing and able to travel less than 25% of the time. Relocation assistance is provided. The posting gives U.S. and Canadian pay ranges; for U.S.-based candidates, the range is $119,600–$199,400, and for Canadian-based candidates, $138,200–$188,200 CAD annually. The role is eligible for a discretionary annual bonus.

Requirements

Bachelor’s degree from an accredited university or college; alternatively, a high school diploma or GED plus four additional years of power generation industry experience, or an associate degree plus two years of power generation industry experience.
At least five years of knowledge and experience in power plant field services or contract performance management.
Legal authorization to work in the United States for the U.S.-based opening; Canadian-based applicants must be legally authorized to work in Canada.
Willingness and ability to travel less than 25% of the time.
Ability to be located within one or two states of the primary location in California or Houston, Texas.

Nice To Haves

Power plant operational, outage, and project management experience.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs or projects.
Ability to document, plan, market, and execute programs.
Established project management skills.

Responsibilities

Serve as the single point of contact for customers and resolve concerns related to assigned support services.
Maintain knowledge of assigned regions, coverage areas, product lines, and installed configurations, and coordinate access to appropriate internal functions.
Establish and maintain contact with assigned customers to provide ongoing technical and business support.
Interpret business challenges and recommend practices to improve products, processes, or services.
Use judgment and information from multiple internal and external sources to address complex tasks and problems.
Assess the quality of information and ask relevant questions of stakeholders.
Develop and recommend solutions to problems outside established parameters.
Lead functional teams or projects with limited resource requirements, risk, or complexity.
Influence strategy and policy formulation within the area of responsibility.
Communicate complex concepts and guide others to consider different viewpoints.
Document, plan, market, and execute programs or projects.

Benefits

Medical, dental, vision, and prescription drug coverage.
Health Coach access and a 24/7 nurse-based resource.
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
GE Vernova Retirement Savings Plan, including a 401(k) savings opportunity with company matching and company retirement contributions.
Access to Fidelity resources and financial planning consultants.
Tuition assistance.
Adoption assistance.
Paid parental leave.
Disability benefits.
Life insurance.
12 paid holidays.
Permissive time off.
Relocation assistance.
Discretionary annual bonus.