Assistant Manager - Service Experience - Poplar Commons Rack

Nordstrom•Memphis, TN

3d•$17 - $24

About The Position

The Assistant Manager - Service Experience supports the Service Experience Manager in leading service operations and driving an exceptional customer experience. The role focuses on adopting processes and technology, coaching specialists, partnering with merchandising and store teams, supporting financial and budget activities, protecting customer information, and performing Service Experience, Cash Room, and Communication procedures. The ideal candidate is goal-oriented, enthusiastic about fashion, skilled at influencing and collaboration, and committed to results.

Requirements

Strong organizational, delegation, and follow-through skills.
Clear and effective written and verbal communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
A track record of successful results, such as strong productivity and achievement of goals.

Nice To Haves

Ambition to grow as a leader and pursue future opportunities as a Department Manager.
High school diploma or equivalent (preferred).

Responsibilities

Demonstrate ownership of disciplines and adoption of processes and technology that enhance the customer experience.
Assist the Service Experience Manager in coaching a team of specialists to drive education and adoption of new behaviors and processes.
Build relationships with merchandising and store teams to help lead and integrate change that supports customer-driven initiatives.
Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement.
Help protect the security and privacy of customer information through education, compliance, and issue disposition.
Perform applicable Service Experience, Cash Room, and Communication procedures.