Assistant Manager - Service Experience - West End Center Rack
About The Position
The Assistant Service Experience Manager supports the Service Experience Manager in leading service experience initiatives and helping deliver an exceptional customer experience. The role is suited to a goal-oriented candidate enthusiastic about fashion who can influence, collaborate, and drive results. The position includes supporting the coaching and development of specialists, helping teams adopt new behaviors and processes, working with merchandising and store teams to integrate customer-driven change, and assisting with financial and budget responsibilities. It also involves protecting customer information and carrying out Service Experience, Cash Room, and Communication procedures as applicable.
Requirements
- Ambition to grow as a leader and pursue future opportunities as a Department Manager.
- A track record of successful results, such as strong productivity and achievement of goals.
- Strong organizational, delegation, and follow-through skills.
- Clear and effective written and verbal communication skills and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
Nice To Haves
- High school diploma or equivalent (preferred).
Responsibilities
- Demonstrate ownership of disciplines and adoption of processes and technology that enhance the customer experience.
- Assist the Service Experience Manager in coaching specialists and promoting education, influence, and adoption of new behaviors and processes.
- Develop relationships with merchandising and store teams to help lead and integrate customer-driven change.
- Assist the Service Experience Manager with financial aspects and budgets to drive efficiency and continuous improvement.
- Help protect the security and privacy of customer information through education, compliance, and issue disposition.
- Perform applicable Service Experience, Cash Room, and Communication procedures.
Benefits
- Medical, vision, and dental coverage
- Retirement benefits, including 401(k)
- Paid time away, PTO accruals, and holidays
- Life insurance and disability coverage
- Merchandise discount
- Employee Assistance Program (EAP) resources
- May be eligible for performance-based incentives or bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
