Manager- Service Experience- Interstate Shopping Center Rack

Nordstrom•Ramsey, NJ

17h•$58,000 - $89,000

About The Position

As a Service Experience Manager, you will mentor and motivate your team while helping drive business results. You will support service initiatives such as Nordstrom Rewards and gift card sales, help employees use tools and processes that improve the customer shopping experience and increase sales, and create a business plan that helps the team meet service and sales goals. You will also support continuous improvement in your department.

Requirements

At least 1 year of successful retail management experience.
Ability to develop and maintain productive relationships with the store manager, area or regional manager, and other leaders.
Exceptional customer service skills and a passion for inspiring others to deliver outstanding service.
Dynamic leadership skills and a proven ability to motivate and develop future leaders.
Proven track record of using key metrics to identify opportunities and drive business.
Effective communication skills.
Ability to work a flexible schedule based on business needs, including evenings and weekends.

Nice To Haves

For Nordstrom Rack roles, prior experience in a Nordstrom Store is preferred.

Responsibilities

Drive store volume by supporting and educating employees on Service Experience initiatives, including the Nordstrom Rewards program and gift card sales.
Recruit, hire, train, develop, and motivate the team.
Support employees as they educate and assist colleagues on tools, processes, and systems that enhance the customer shopping experience and increase sales.
Create a business plan that enables the team to meet service and sales goals.
Drive continuous improvements to support the success of the department.