Assistant Manager - Service Experience - Persimmon Place Rack

Nordstrom•Dublin, CA

About The Position

The Assistant Service Experience Manager is a goal-oriented leader with an interest in fashion who helps deliver an exceptional customer experience and drive results. The role supports the Service Experience Manager by coaching specialists, promoting adoption of technology and processes, collaborating with merchandising and store teams, and helping manage financial and operational responsibilities. It also includes protecting customer information and completing applicable Service Experience, Cash Room, and Communication procedures.

Requirements

Ambition to grow as a leader and pursue future opportunities as a Department Manager.
A track record of successful results, such as strong productivity and achievement of goals.
Strong organizational, delegation, and follow-through skills.
Clear and effective written and verbal communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Promote ownership of disciplines and adoption of processes, technology, and innovation that enhance the customer experience.
Assist the Service Experience Manager in coaching specialists through education, influence, and coaching to encourage adoption of new behaviors and processes.
Build relationships with merchandising and store teams to help lead and integrate change that supports customer-driven initiatives.
Assist with financial responsibilities and budgets to drive efficiency and continuous improvement.
Help protect the security and privacy of customer information through education, compliance, and issue disposition.
Perform applicable Service Experience, Cash Room, and Communication procedures.