Seasonal Customer Service - Persimmon Place Rack

Nordstrom•Dublin, CA

3d•Onsite

About The Position

As a seasonal Nordstrom Rack team member, you’ll work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. You’ll help provide a quick and easy customer experience and keep the store clean and clutter-free. Team members may occasionally work in different areas of the store to maintain cleanliness, organize stockrooms, and help customers find merchandise. Available areas include Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred role during the interview process. Sales and Customer Service work includes maintaining and replenishing the sales floor, assisting customers with transactions across in-store, online, and mobile platforms, and operating point-of-sale systems. Team members may bag purchases, handle bulky or heavy items, assist customers in fitting rooms, sort and return clothing to the sales floor, organize stockrooms, check in and ticket merchandise, use store technologies, follow operational and asset-protection standards, and promote the Nordstrom Rewards program. Stock Support and Fulfillment work includes receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling and shipping customer orders, and using inventory management systems to scan, process, and research shipments. Team members also help maintain clean and organized sales floors and stockrooms and may support special events, markdowns, backroom organization, and moving store fixtures. The role requires continuous movement for 6–8 hours per shift and frequent bending, twisting, squatting, flexing, reaching, and hand use. Employees regularly lift items up to 10 pounds and occasionally up to 25 pounds. Stock and Fulfillment employees frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The hourly pay range is $21.00–$21.85, with offers dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits and eligibility may depend on location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally lift items up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive customer environment.
Help provide a quick and easy customer experience and keep the store clean and clutter-free.
Maintain a sales floor that is ready for customers by re-merchandising, straightening, sizing, and replenishing merchandise.
Assist customers with transactions across in-store, online, and mobile platforms, including operating point-of-sale systems and bagging purchases.
Handle bulky and sometimes heavy merchandise and provide a friendly customer experience.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the sales floor.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset-protection standards and promote the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver new arrivals to selling departments.
Fulfill customer orders in a timely manner and prepare orders for shipment according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
Help maintain clean and organized sales floors and stockrooms.
Provide general store support, such as setting up special events, organizing the backroom, completing markdowns, and relocating fixtures.