Seasonal & Regular Customer Service & Stock - Orland Park Place Rack

Nordstrom•Orland Park, IL

1d•$17 - $18

About The Position

Nordstrom Rack is hiring team members for Sales, Customer Service, Stock, and Fulfillment roles at Orland Park Place Rack. Team members work in a fast-paced environment, collaborate to create a welcoming and inclusive atmosphere, support a quick and easy customer experience, and help keep the store clean and clutter-free. Employees may work in different areas of the store as needed. Sales and Customer Service duties include maintaining and replenishing the sales floor, assisting customers with transactions across in-store, online, and mobile platforms, operating point-of-sale systems, bagging merchandise, supporting fitting room operations, returning clothing to the sales floor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational, merchandise, and asset protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to scan and research shipments, maintaining clean and organized sales floors and stockrooms, and providing general store support such as event setup, backroom organization, markdowns, and moving fixtures. The role requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use. Team members regularly lift up to 10 pounds and occasionally up to 25 pounds. Stock and Fulfillment team members frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The hourly pay range is $17.45–$18.15, depending on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Applications are accepted on an ongoing basis.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift and perform frequent bending, twisting, squatting, flexing, reaching, and hand-use tasks.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to provide a welcoming and inclusive customer experience.
Keep the store clean and clutter-free, including sales floors and stockrooms.
Maintain a well-sized, stocked, and orderly sales floor through re-merchandising and straightening.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag merchandise and handle bulky items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the sales floor.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Use store technologies and follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill, pack, and ship customer orders according to quality standards.
Use inventory management systems to scan, process, and research merchandise shipments.
Provide general store support, including setting up events, organizing the backroom, completing markdowns, and relocating fixtures.