Assistant Manager - Service Experience - Persimmon Place Rack

Nordstrom • Dublin, CA

4d • $26 - $34

About The Position

The Assistant Service Experience Manager supports the Service Experience Manager in leading service experience initiatives and helping deliver exceptional customer experiences. The role focuses on adopting processes and technology, coaching specialists, integrating customer-driven changes with merchandising and store teams, supporting financial and budget activities, and protecting customer information. The position also performs applicable Service Experience, Cash Room, and Communication procedures.

Requirements

• Demonstrated skills in influencing and collaborating, and commitment to driving results and providing exceptional customer experiences.
• A track record of successful results, such as strong productivity and achievement of goals.
• Strong organizational, delegation, and follow-through skills.
• Clear and effective written and verbal communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.

Nice To Haves

• Ambition to grow as a leader and pursue future opportunities as a Department Manager.
• High school diploma or equivalent.

Responsibilities

• Demonstrate ownership of disciplines and process adoption involving technology and innovation that enhance the customer experience.
• Assist the Service Experience Manager in coaching a team of specialists to drive education and adoption of new behaviors and processes.
• Build relationships with merchandising and store teams to help lead and integrate change that promotes customer-driven initiatives.
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement.
• Help protect the security and privacy of customer information through education, compliance, and disposition of issues.
• Perform applicable Service Experience, Cash Room, and Communication procedures.

Benefits

• Medical, vision, and dental coverage options.
• Retirement benefits, including 401(k).
• Paid time away, PTO accruals, and holidays.
• Life insurance and disability coverage options.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.
• Position may be eligible for performance-based incentives or bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED