Manager - Service Experience - The Parke Rack

Nordstrom•Cedar Park, TX

About The Position

As a Service Experience Manager, you will mentor and motivate your team while driving business results. You will support Service Experience initiatives, including the Nordstrom Rewards program and gift card sales, and help employees use tools, processes, and systems to improve customers’ shopping experiences and increase sales. You will create a business plan to help your team meet service and sales goals and drive continuous improvement in your department.

Requirements

At least 1 year of successful retail management experience.
Ability to develop and maintain productive relationships with the store manager, area or regional manager, and other leaders.
Exceptional customer service skills and a passion for inspiring others to deliver outstanding service.
Dynamic leadership skills and a proven ability to motivate and develop future leaders.
Proven track record of using key metrics to identify opportunities and drive business.
Effective communication skills.
Ability to work a flexible schedule based on business needs, including evenings and weekends.

Nice To Haves

For Nordstrom Rack roles, prior experience in a Nordstrom store is preferred.
For Nordstrom store roles, prior experience in a Rack store is preferred.

Responsibilities

Drive store volume by supporting and educating the team on Service Experience initiatives, including the Nordstrom Rewards program and gift card sales.
Recruit, hire, train, develop, and motivate the team.
Support the team as they educate and assist employees on tools, processes, and systems that enhance the customer shopping experience and increase sales.
Create a business plan that enables the team to work together to meet service and sales goals.
Drive continuous improvements to support the success of the department.