Assistant Manager - Service Experience - The Parke Rack

Nordstrom•Cedar Park, TX

About The Position

The Assistant Manager - Service Experience supports the Service Experience Manager in leading service experience processes and initiatives at The Parke Rack. The role focuses on adopting technology and innovation to improve the customer experience, coaching specialists, supporting change across merchandising and store teams, and helping manage financial processes and budgets. The position also supports the protection of customer information and carries out applicable Service Experience, Cash Room, and Communication procedures. The ideal candidate is goal-oriented, enthusiastic about fashion, and skilled at influencing, collaborating, and delivering results. The role offers an opportunity to grow as a leader and pursue future opportunities as a Department Manager. Pay is listed at $16.60–$27.00 hourly; offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Demonstrated skills in influencing and collaborating, with commitment to driving results and providing an exceptional customer experience.
Strong productivity and achievement of goals or other track record of successful results.
Strong organizational, delegation, and follow-through skills.
Clear and effective written and verbal communication skills and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
High school diploma or equivalent (preferred).

Nice To Haves

Enthusiasm about the business of fashion.
Ambition to grow as a leader and pursue future opportunities as a Department Manager.
High school diploma or equivalent (preferred).

Responsibilities

Demonstrate ownership of disciplines and process adoption involving technology and innovation to enhance the customer experience.
Assist the Service Experience Manager in coaching an interactive team of specialists to drive education and adoption of new behaviors and processes through influence and coaching.
Develop relationships with merchandising and store teams to help lead and integrate change that promotes customer-driven initiatives.
Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement.
Help protect the security and privacy of customer information through education, compliance, and disposition of issues.
Perform applicable Service Experience, Cash Room, and Communication procedures.