Assistant Manager - Service Experience - The Block Northway Rack

Nordstrom•Pittsburgh, PA

5d•$17 - $24

About The Position

The Assistant Manager - Service Experience helps lead service experience operations at Nordstrom Rack. The role supports customer-focused technology and process adoption, team coaching, change initiatives, financial and budget management, customer information security and privacy, and Service Experience, Cash Room, and Communication procedures. The ideal candidate is goal-oriented, enthusiastic about fashion, and skilled at influencing, collaborating, and delivering results and an exceptional customer experience.

Requirements

Ambition to grow as a leader and pursue future opportunities as a Department Manager.
A track record of successful results, such as strong productivity and achievement of goals.
Strong organizational, delegation, and follow-through skills.
Clear and effective written and verbal communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Demonstrate ownership of disciplines and process adoption involving technology and innovation that enhance the customer experience.
Assist the Service Experience Manager in coaching an interactive team of specialists to drive education, influence, and adoption of new behaviors and processes.
Build relationships with merchandising and store teams to help lead and integrate change that promotes customer-driven initiatives.
Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement.
Help protect the security and privacy of customer information through education, compliance, and issue disposition.
Perform applicable Service Experience, Cash Room, and Communication procedures.