Assistant Manager - Service Experience - The Block Northway Rack

Nordstrom • Pittsburgh, PA

4d

About The Position

The Assistant Manager - Service Experience supports the Service Experience Manager in leading service experience initiatives, coaching team members, implementing new behaviors and processes, and helping drive an exceptional customer experience. The role works with merchandising and store teams to integrate customer-driven change, supports financial and budget activities, and helps protect customer information. It also performs applicable Service Experience, Cash Room, and Communication procedures. The ideal candidate is goal-oriented, enthusiastic about fashion, committed to results, and skilled at influencing and collaborating.

Requirements

• Track record of successful results, such as strong productivity and achievement of goals.
• Strong organizational, delegation, and follow-through skills.
• Clear and effective written and verbal communication skills, as well as strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
• Ambition to grow as a leader and pursue future opportunities as a Department Manager.

Nice To Haves

• High school diploma or equivalent (preferred).

Responsibilities

• Demonstrate ownership of disciplines and adoption of processes and technology that enhance the customer experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education through influence and coaching to encourage adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to help lead and integrate change that promotes customer-driven initiatives.
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement.
• Help protect the security and privacy of customer information through education, compliance, and disposition of issues.
• Perform applicable Service Experience, Cash Room, and Communication procedures.

Benefits

• Medical and vision coverage
• Dental coverage
• Retirement benefits
• Paid time away and PTO accruals
• Life insurance
• Disability insurance
• Merchandise discount
• Employee Assistance Program (EAP) resources
• Holidays
• Potential eligibility for performance-based incentives or bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED