Manager - Service Experience - The Parke Rack

Nordstrom•Cedar Park, TX

2d•$48,000 - $77,000

About The Position

As a Service Experience Manager, you will mentor and motivate your team while driving business results. You will support Service Experience initiatives, including the Nordstrom Rewards program and gift card sales, and help employees use tools, processes, and systems to improve the customer shopping experience and increase sales. You will create a business plan to help your team meet service and sales goals and drive continuous improvements within the department.

Requirements

At least 1 year of successful retail management experience.
Ability to develop and maintain productive relationships with the store manager, area or regional manager, and other leaders.
Exceptional customer service skills and a passion for inspiring others to deliver outstanding service.
Dynamic leadership skills and a proven ability to motivate and develop future leaders.
Proven track record of using key metrics to identify opportunities and drive business.
Effective communication skills.
Ability to work a flexible schedule based on business needs, including evenings and weekends.

Nice To Haves

For Nordstrom Stores roles: prior experience in a Rack Store is preferred.
For Nordstrom Rack roles: prior experience in a Nordstrom Store is preferred.

Responsibilities

Drive store volume by supporting and educating employees about Service Experience initiatives, including the Nordstrom Rewards program and gift card sales.
Recruit, hire, train, develop, and motivate the team.
Help employees learn tools, processes, and systems that improve the customer shopping experience and increase sales.
Create a business plan that enables the team to meet service and sales goals.
Drive continuous improvements to support department success.